Membership Coordinator
MHI is seeking a detail-oriented, customer-focused professional with strong organizational, data management, and scheduling skills. As the Membership Coordinator, you will play a key role in supporting our Membership Development Manager with administrative tasks while serving as the primary coordinator for meetings and events within our Water Oak Conference Center.Key ResponsibilitiesIn this role, you will manage membership-related communications and administrative tasks, oversee conference center scheduling and logistics, and ensure accurate data management to support both MHI’s internal team and our members.
- Serve as the primary point of contact for membership inquiries via email and phone, ensuring timely and professional responses.
- Manage meeting and event bookings for the Water Oak Conference Center, handling scheduling, logistics, and on-site coordination.
- Provide exceptional customer service and hospitality to members utilizing MHI’s office or conference center.
- Assist with annual membership dues renewals, including outreach and follow-ups.
- Process membership applications, fees, and invoices with accuracy.
- Maintain and update membership records and data in CRM systems (preferably Salesforce).
- Regularly review MHI.org for accuracy and submit updates as needed.
- Support additional projects assigned by the Membership Development Manager.
What You Bring to the Role
- A strong commitment to customer service with a hospitality-focused mindset.
- Excellent communication skills, both written and verbal.
- Proficiency in CRM systems, preferably Salesforce.
- Strong organizational skills with attention to detail.
- Ability to work independently while collaborating effectively with a team.
- Proven ability to manage multiple projects and meet deadlines.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience in an association or membership-based organization is a plus.
- Flexibility to work outside regular business hours and occasional U.S. travel as needed.
Why Join MHI?We offer a competitive compensation and benefits package, including:
- Competitive salary, commensurate with experience.
- Comprehensive health and dental benefits, including life, disability, and long-term care coverage.
- 401K with discretionary and matching contributions.
- Generous paid time off, including vacation and holidays.
- Access to an onsite gym.
Join us and be part of an organization that values service, excellence, and collaboration!
