We're seeking a proficient Tier 2 Help Desk Analyst to join our dynamic team at BEAR. As a key member of our MSP, you'll play a critical role in delivering exceptional technical support to our clients. If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a track record of providing outstanding customer service, we want to hear from you!
Responsibilities:
- Diagnose and resolve advanced technical issues.
- Provide expert-level assistance on a wide range of IT-related topics, including hardware, software, networking, and security.
- Collaborate with Tier 3 support and other IT specialists to resolve complex problems.
- Mentor and assist Tier 1 technicians in developing their skills and knowledge.
- Document and maintain accurate records of support interactions and solutions.
- Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.
Qualifications:
- Proven experience in a Tier 2 help desk or equivalent technical support role.
- In-depth knowledge of Windows and Mac operating systems.
- Advanced understanding of networking concepts, protocols, and security principles.
- Strong proficiency in diagnosing and troubleshooting hardware and software issues.
- Exceptional problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Relevant certifications such as CompTIA Network+, Security+, or Microsoft Certified Systems Engineer (MCSE) are highly desirable.
Benefits: Medical/Dental/Vision/Retirement PlanRequired & Preferred Qualifications (if applicable):The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as these may change with business needs. BEAR Technologies reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by BEAR Technologies in its discretion to enable individuals with disabilities to perform the essential functions of this job.This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.
