Locations: Baltimore
The OpportunityWe’re looking for a proactive and detail-oriented Account Manager to join our team at Response Labs. In this role, you’ll drive the day-to-day execution of client projects—ensuring deliverables are completed on time, within scope, and aligned with expectations. Your mission? To build strong client relationships, foster seamless collaboration across internal teams, and keep projects running smoothly in a fast-paced, digital-first environment.Responsibilities
- Manage day-to-day operations of assigned client account(s), with direction and oversight from Director
- Serve as a primary client contact for project updates, deliverables, and coordination
- Facilitate regular communication between clients and internal teams (creative, strategy, media and technology), ensuring that all parties are aligned and informed
- Lead and/or participate in client and internal meetings, making relevant contributions
- Assist in developing project briefs, client presentations, reports, and performance analyses
- Ensure accuracy and quality control across all client-facing work
- Understand and monitor project budgets, flagging scope changes or risks early
- Demonstrate curiosity and take initiative when presented with problems, helping to come up with solutions
- Support Account Supervisors or Directors in developing strategic account plans
- Understand and anticipate potential roadblocks and challenges, in advance of them becoming issues, for the client or internal team
Requirements
- Minimum 2 years of experience in account or project management, ideally in an advertising agency environment
- Prior experience managing digital projects and campaigns, ideally across CRM, loyalty or media channels
- Ability to thrive in a fast-paced environment with multiple clients and projects, balancing competing priorities effectively
- Excellent verbal, written, presentation and interpersonal skills
- Self-motivated and detail-oriented
- Level-headed and positive under pressure
- Proficiency in project manage tools including Google Suite, Slack, JIRA, Harvest and Forecast
- Bachelor’s degree in Advertising, Marketing or similar field
Great Benefits
- Health, dental, and vision insurance with employer contribution.
- Short-term disability coverage.
- 401k plan with matching.
- Annual performance bonus and quarterly award drawings.
- Paid vacation, sick time, and federal holidays.
- Professional training and certification tracks.
- Flexible work options, including work-from-home.
- Regular company events and volunteer outings.
- Fun, relaxed work environment and culture.
About UsResponse Labs is an award-winning, data-driven CRM and loyalty marketing agency. We combine strategy, data science, creative, production, and media to deliver impactful omnichannel campaigns for our clients. Our mission is to Make Every Message Matter™ by fostering meaningful connections between brands and customers.
