Product Documentation Specialist
Our mission is to make systems work together so supply chain professionals can do their jobsWhat We DoChain.io connects systems used by shippers, forwarders, agents, and carriers to give them better control over the information they need to manage supply chains. Our plugins make connecting systems fast and reliable so supply chain professionals can solve their business problems with fewer spreadsheets and emails.Our ValuesAt Chain, our values infuse everything we do: how we interact with customers, prospects, partners, competitors, and each other.
We are looking to hire people who embody these traits:
- Win together: We bring companies and people together, whether shippers and LSPs, software companies and their customers, or teams in the same company. We win when all parties benefit from working with us. We create value through connectivity.
- Own the outcome: Each of us personally owns the outcomes of our work and the ultimate value delivered to our customers. We follow processes to ensure consistent and high quality outcomes. We find satisfaction in the results we deliver, not the completion of the steps. We fix broken processes. We all understand that personal outcomes only matter when they lead to team success and that the ultimate outcome is winning together.
- Empower our customers: Our job is to humbly connect our customers, their customers, and their partners. Our first priority is their collective success. We keep our promises, meet deadlines, and always work to make our customer’s job easier.We understand that enabling our customers to be successful through self-service and self-sufficiency is better for them in the long run, so we take the time to empower them through our product and our training.
- Do it right and on time: Our software supports mission critical business processes. When it doesn't work, people’s lives are affected: they have to work late, they lose customers, they can lose their jobs. Our first job is to make sure our software works to meet the needs of our customers.We also work in an environment where time matters. Delivering late means damaged relationships and lost trust. When we make a time commitment, we stick to it. We will not make time commitments we don't believe in. Given the choice between on time and quality, we choose quality, but we aim for both.
Your Role at Chain.ioAt Chain.io our people come first, ALWAYS! As a remote-first company we pride ourselves on our inclusive culture and out-of-the-box thinking. We encourage all of our employees to bring their expertise, innovation, creativity, and fresh eyes to every aspect of their role. As a member of the team you will be challenged to do better, heard on all levels, and respected as a part of our community. Responsibilities
- Create and maintain API documentation, integration guides, troubleshooting manuals, and user guides.
- Develop standardized templates and style guides to ensure consistency across documentation.
- Write release notes and update documentation based on product changes.
- Work with the Product and Engineering teams to understand product features and ensure accurate documentation.
- Collaborate with the Client Success team to solicit feedback from Customers and identify gaps in documentation.
- Ensure documentation aligns with customer and partner needs for implementing Chain.io integrations.
- Improve documentation structure and usability to enhance self-service adoption.
- Establish best practices for documentation and ensure it's integrated into the product development lifecycle.
- Collaborate cross-functionally to help drive company financial targets and enable self-service of Chain.io products.
What You Bring To The Team
- An ownership mindset, bias for action, and desire to be a lifelong learner.
- 3–5+ years of experience in technical writing, preferably in SaaS, software integration, or supply chain technology.
- Ability to analyze complex technical information and translate it into easy-to-understand documentation.
- Strong ability to write clear, concise, and user-friendly documentation tailored for both technical and non-technical audiences.
- Excellent organizational and project management skills to handle multiple documentation projects.
- Experience using documentation tools like Confluence, Markdown, Docusaurus, ReadMe.io, or similar platforms.
- Experience working closely with developers, product managers, and customer support teams to gather information.
- Ability to take ownership of documentation and advocate for best practices in documentation across the organization.
- A background in Supply Chain Technology is preferred but not required.
*Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.Awesome PerksThis position is fully remote and can be based in the United States or Ontario, Canada.U.S. Benefits
- Medical Insurance - we pay 70% of the premium for employees & 30% for dependents.
- Dental Insurance
- Flexible Spending Account & Health Reimbursement Account
- Employer paid Vision, Life, AD&D, LTD, & STD.
- 401k Pre-Tax & Roth Retirement Plans - we contribute 3% pre-tax whether you contribute or not.
- Flexible Time Off - you are required to use at least 10 days off per year in addition to our paid holidays.
- Stock options assigned for all new employees.
- 12 weeks of paid Parental Leave & 6 weeks of Paid Leave for Pregnancy Loss.
- Remote first organization - flexible work schedule. We care about outcomes, more than how many hours you work.
- VERY inclusive culture - we really want you to express your authentic self.
- Strongly encourage professional development - we’ll help you foot the bill.
Canada Benefits
- Extended Health Care (EHC), Dental, Life, AD&D, & Dependent Life.
- Registered Retirement Savings Plan (RRSP) - we match up to 3%.
- Flexible Time Off - you are required to use at least 10 days off per year in addition to our paid holidays.
- Stock options assigned for all new employees.
- 12 weeks of paid Parental Leave & 6 weeks of Paid Leave for Pregnancy Loss.
- Remote first organization - flexible work schedule. We care about outcomes, more than how many hours you work.
- VERY inclusive culture - we really want you to express your authentic self.
- Strongly encourage professional development - we’ll help you foot the bill.
Compensation
- This position is exempt and the anticipated annual salary for this position is $75,000 USD. Actual compensation is based on a range of factors including the candidate's skill set, experience, education, certifications, and training.
In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.All qualified applicants will receive consideration for employment without regard to race (including, but not limited to, hair length and hair texture), color, creed, sex, pregnancy (including childbirth, lactation, and related medical conditions), alienage or citizenship status (unless required by law), physical or mental disability, reproductive health decision making (including, but not limited to, the decision to use or access a particular drug, device, or medical service), gender identity or expression, sexual orientation, religion, national origin, age, genetic information, marital status, family responsibilities, veteran status, natural hairstyles, being a victim of a qualifying act of violence or those who have a family member that is a victim of a qualifying act of violence or any other characteristic protected by federal, state, or local laws in the location in which the candidate is applying.
Chain.io does not discriminate against the intersection of two or more of these protected traits. For U.S. candidates, Chain.io participates in E-Verify.E-Verify Participation PosterRight To Work PosterWe are unable to sponsor or take over sponsorship of an employment Visa at this time.
