SUMMARY:
We are looking for a Sr. Product Owner to join our Customer Experience & Digital Transformation team. In this role, you will be responsible for optimizing workflows, driving cross-functional collaboration, and delivering solutions that simplify complex processes for both healthcare providers and patients.This role requires a customer-driven approach, strong product management skills, and the ability to work across teams to deliver exceptional results. You will partner closely with engineering, design, and stakeholders to define and execute a clear product strategy that enhances usability, efficiency, and scalability.
QUALIFICATIONS:
- Education:
- Bachelor’s degree in business administration, computer science, information technology, healthcare informatics, or related field required.
- Experience:
- 8+ years of experience as a product owner or product management experience, product development or equivalent combination in the health tech, B2B SaaS, e-commerce, or digital platforms.
- Experience working in agile, cross-functional teams with designers and engineers. Proficiency in Jira and Confluence is required.
- Strong ability to define and prioritize user problems while balancing business and technical constraints.
- Ability to think strategically and tactically while managing multiple projects simultaneously
- Experience with healthcare, health tech, or complex workflows is a plus.
- A willingness to define and navigate ambiguity, pivoting quickly with changing priorities in a fast-paced environment with tight deadlines.
KEY RESPONSIBILITIES:
- Product Strategy & Execution
- Write clear and actionable product requirements, user stories, and acceptance criteria for digital experiences that address customer pain points and improve workflows
- Prioritize initiatives based on user needs, business goals, and technical feasibility
- Manage the product development lifecycle, from ideation to launch, ensuring timely delivery of high value features
- User-Centered Discovery & Decision-Making
- Conduct user research, data analysis, and stakeholder interviews to identify pain points and opportunities.
- Lead product discovery efforts, working with designers and engineers to validate ideas before development.
- Use metrics, experimentation, and feedback loops to inform decision-making.
- Collaboration & Stakeholder Management
- Work cross-functionally with customer support, operations, and business teams to ensure alignment.
- Advocate for internal and external users, ensuring their needs are reflected in product decisions.
- Communicate product updates, strategy, and impact effectively across the organization.
A Great Candidate…
- Owns challenges and drives solutions with confidence
- Has a track record of getting things done in fast-moving environments
- Communicates directly and effectively and pursues the truth, even in difficult moments
- Is motivated and driven by ambitious goals working within an empowered team that values collaboration and user impact
- Adapts quickly, taking on various responsibilities with enthusiasm
- Is passionate about Baylor Genetics mission and eager to make a real impact
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to sit
- Frequently required to stand
- Frequently required to utilize hand and finger dexterity
- Frequently required to talk or hear
- Frequently required to utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
- Occasionally exposed to bloodborne and airborne pathogens or infectious materials
The above is intended to describe the general content and requirements for this job's performance. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Baylor Genetics is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce.
We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender identity, veteran status, disability, genetic information, pregnancy, childbirth,
