Application Support Analyst

RESPONSIBILITIES AND ACCOUNTABILITIES:

• Collaborates, assists, and works with internal teams to optimize the use of internal applications and eDiscovery data collection and review platforms including troubleshooting technology-based issues.
• Assists in the research, programming, development and deployment of technology solutions, which may include:
• eDiscovery services: automating workflows within Relativity and Everlaw;
• Cyber Breach response services: automating workflow and notification reports in MS Excel, SQL Server or other database formats;
• Analytics: Brainspace, structured data analytics, AI and predictive coding as well as GenAI capabilities in platforms such as Relativity AiR, Everlaw AI, Canopy, TackleAI and others for eDiscovery and cyber matters;
• Project Management: Ticketing systems and collaboration tools;
• Visual Analytic and Reporting: Microsoft Power BI; and
• Collaboration: SharePoint and Teams.
• Assists in developing and preparing standardized and ad hoc reports and dashboards.
• Provides data workflow support, including data intake, data processing and migration, productions, etc.
• Demonstrates organizational skills and effective use of time e.g., ability to plan daily work, set priorities and manage time to ensure work is timely and efficiently completed.
• Demonstrates flexibility, e.g., willing to adjust to changes in job requirements and scheduling, as well as the ability to complete projects with oversight and guidance from project managers.
• Demonstrates the ability to be a valuable, reliable and resourceful part of a project team who helps scope, design and deliver project goals.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Computer Science preferred or equivalent work experience.
• Experience managing data and technology related to eDiscovery, Data Privacy, Cyber Security or other applicable field preferred.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization and/or specific direction exists.

TECHNICAL SKILLS AND EXPERIENCE

• Strong working knowledge in Microsoft Office Products and other technology platforms; strong working knowledge of SharePoint preferred.
• Working knowledge of eDiscovery technologies (Relativity, Everlaw, Brainspace, etc.) or any complimentary technology in the fields of Data Privacy, Cyber Security, or Computer Forensics preferred.
• Working knowledge of relational databases, scripting languages, batch files, text editors or similar tools preferred.