Retention Specialist
Job Description
We believe that building lasting relationships with our customers and delivering positive, measurable results is key to everyone’s success. We’re looking for a passionate Senior Customer Retention Specialist who understands the importance of cultivating relationships, building value in our services, and effectively communicating results to our clients.
What You’ll Do:
- Engage and Retain Clients: Proactively connect with customers to understand their needs, ensuring they recognize the value of our services and their impact on their success.
- Communicate Results: Clearly articulate the results and benefits of our digital marketing strategies, helping clients see the direct impact on their business objectives.
- Drive Customer Loyalty: Develop and implement strategies that enhance customer satisfaction and loyalty, reinforcing the importance of our services in achieving their goals.
- Analyze Customer Feedback: Gather and analyze feedback to identify areas for improvement and tailor our offerings to better meet client needs.
- Collaborate with Teams: Work closely with Support and Account Management Team’s to ensure a cohesive approach to client engagement and retention.
Who You Are:
- A Great Listener: Hearing our customers is front of mind, making them know we care.
- Empathetic: Have a desire to understand and address customer needs, building a strong rapport with our customers.
- Adaptable: You have the ability to think outside of the box and create custom solutions to fit varying customer needs.
- Digital Marketing Savvy: You have a solid understanding of digital marketing principles and how they drive business results.
- Results-Oriented: You focus on outcomes and can effectively communicate the value of services delivered to our clients.
- Relationship Builder: You thrive on building strong relationships and fostering trust with clients.
- Analytical Thinker: You enjoy analyzing data. You are able to build value and speak to return on investment. You are passionate about showcasing the impact of our results to our customers.
- Strong Communicator: You possess excellent communication skills, both written and verbal, to convey complex information clearly and persuasively.
Requirements:
- 2+ years of customer retention experience at a SaaS company
- 3+ years of customer service experience in a fast paced, customer focused environment
- Familiarity with CRMs, preferably Salesforce.com, or similar systems required
What We Offer:
- A culture that prioritizes customer success and values your contributions.
- Opportunities for professional development and career growth.
- A collaborative environment with team-building activities and company events.
- Excellent benefits package that includes a 401K match, medical, dental, vision and more
- Generous vacation and paid holidays
Physical/Mental Requirements for the Job:
- Prolonged periods of sedentary movement.
- May be requested to work overtime and weekends if deemed necessary.
- Must be able to lift at least 20 pounds.
- Certain management positions might be required to occasional travel.
Ready to Drive Customer Success? If you’re passionate about customer relationships and understand the vital role of building value in the results delivered by our digital marketing services, we’d love to hear from you! Join us in making a lasting impact on our clients’ success!
40000.00 To 60000.00 (USD) Annually
