Position Summary:
Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident's requests and/or concerns, facilitate various services to enhance the lifestyle of the residents and provide administrative support for the Community Manager.
Position Responsibilities:
- Responsible for being the primary point of contact for the community through maintaining all phone calls, greeting visitors, providing community information and assisting residents.
- Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
- Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident's observations and opinions; create, innovate, and implement policies and performance methods.
- Reserve and oversee use for the party room, facilitate venue events, make vendor recommendations based on event goals and coordinate additional valet and security services needed. Verify COI's for vendors.
- Manage communications on the Community Website and on BuidingLink and post residential communications as needed around the facility and/or through BuildingLink.
- Maintain and update resident's contact information in the BuildingLink.
- Communicate with homeowners concerning compliance with CC&R's.
- Conducts New Owner orientations including a property walk thru, compliance reminders, and trash disposal areas.
- Provide administrative support for the Community Manager, Board of Directors and other staff as needed.
- Complies with Federal and State laws regarding association management.
- Maintains strict adherence to community and company deadlines.
- Other related duties as directed.
Knowledge, Skills and Abilities:
- Excellent communication skills both verbal and written.
- Ability to multitask while staying focused and detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization skills.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
- Ability to interact and work positively and effectively with residents and staff at all levels.
- Ability to deal with customer service requests in a professional and timely manner.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Excellent phone etiquette with the ability to elicit pertinent information from callers in an efficient manner and route appropriately.
Physical Demands & Work Environment:
- Primarily sitting at workstation utilizing a computer in an office setting.
- Walking throughout the community for inspections as well as other community needs.
