Job Functions1. Conducting qualitative and quantitative research on multiple aspects of products and experiences2. Collecting and analyzing user behavior and needs through data insights, surveys, CX insights reports, voiceof-customer, benchmark studies, and online experiments (A/B testing)3. Synthesizing findings into actionable recommendations and effectively communicating these insights across the organization4. Working with designers, product managers, engineers, data analysts, and company stakeholders to prioritize research opportunities in a fastpaced, rapidly changing environment5. Guiding designers and product managers to conduct unmoderated research sessions, providing frameworks, templates, and best practices that enable them to gather valuable user insights without direct oversight
Job Requirements1. 4+ years of experience planning and executing user research studies in leading product companies2. Experience in performing moderated research and remote qualitative and quantitative design and usability research activities3. Ability to champion user experience research and integrate within the design planning, estimation, and prioritization process4. Excellent communication and storytelling skills5. Fluency in Design Thinking and humancentered design, with strategic experience in persona development, journey, and experience mapping6. Advanced skills in data analysis and visualization7. Exceptional problemsolving, issue resolution, and time management skills
Skills1. Strong research skills with experience planning and executing user research studies in leading product companies2. Experience performing moderated research and remote qualitative and quantitative design and usability research activities3. Excellent communication and storytelling skills4. Fluency in Design Thinking and humancentered design, with strategic experience in persona development, journey, and experience mapping5. Advanced skills in data analysis and visualization6. Exceptional problemsolving, issue resolution, and time management skills1. Inherent curiosity, optimism, an ability to make the complex simple and the hard easy2. Native English Speaker3. Bonus points for previous experience in B2B research, working with SMBs and/or Enterprise users, and fintech.
We are looking for a UX Researcher who is passionate about understanding user needs to drive product decisions and shape exceptional experiences. You'll work with designers, product managers, and engineers to uncover insights that inform our product strategy and ensure we're building solutions that truly resonate with our users.
Using both qualitative and quantitative methods, you'll plan and execute research studies, synthesize findings into actionable recommendations, and effectively communicate these insights across the organization. The ideal candidate combines strong research skills with exceptional communication abilities, thriving in a fast-paced environment while maintaining a relentless focus on user needs.
Qualifications
- 4+ years of experience planning and executing user research studies in leading product companies
- Experience in performing moderated research and remote qualitative and quantitative design and usability research activitiesAbility to champion user experience research and integrate within the design planning, estimation, and prioritization process
- Experience presenting complex research findings to technical and non-technical stakeholders
- Excellent communication and storytelling skills
- Fluency in Design Thinking and human-centered design, with strategic experience in persona development, journey, and experience mapping
- Strong proficiency in research tools such as UserTesting, Dovetail, Maze, and analytics platform
- Advanced skills in data analysis and visualization
- Exceptional problem-solving, issue resolution, and time management skills
- Inherent curiosity, optimism, an ability to make the complex simple and the hard easy
- Native English Speaker
Bonuspoints
- Degree in a human behavior related field, such as Cognitive Psychology, Social Psychology, Anthropology, Information Science, Sociology, or other social/behavioral sciences
- Previous experience in B2B research
- Previous experience working with SMBs and/or Enterprise users
- Previous experience in fintech.
How is your day going to look? What will you be doing?
- Conduct independent qualitative and quantitative research on multiple aspects of our products and experiences.
- Collect and analyze user behavior and needs through data insights, surveys, CX insights reports, voice-of-customer, benchmark studies, and online experiments (A/B testing).
- Synthesize findings into actionable recommendations, bringing your stakeholders along throughout the process and sharing results to maximize impact.
- Work with Designers, Product Managers, Engineers, Data Analysts, and company stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment.
- Guide designers and product managers to conduct unmoderated research sessions, providing frameworks, templates, and best practices that enable them to gather valuable user insights without direct oversight.
- Build a UX Research knowledge base about our users and our product, while continuously expanding its scope. Provide key stakeholders across the organization with access to research methodologies, documentation, findings, and valuable insights.
Life at Melio
Our mission is to keep small business in business.
When we started Melio, we wanted to build more than an efficient Accounts Payable tool. We wanted to build a service that helps small businesses keep up with business. A B2B payments experience that not only saves time but also significantly improves cash flow. A payment workflow so simple it helps businesses focus on their customers, not their back office.
Thrive Here & What We Value1. Diverse Group of People who Love What They Do and Do What They Love2. Equal Opportunity Employer3. Collaborative Work Environment4. Competitive Compensation Packages5. Generous Wellness Benefits6. Growth and Development Opportunities7. DEI Prioritization and Inclusion Efforts8. Hybrid Working Environment (New York City or Denver)9. Time Off and Food Perks10. Always on the Lookout for Top-Notch Talent
