At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As the Sr. Manager, Customer Success at Vanta, you will build and lead our upmarket Customer Success motion in the EMEA region, shaping the customer experience for our Upmarket customers, driving strategic engagement, and fostering cross-functional collaboration.The mission of the Customer Success team is to ensure our customers achieve their desired outcomes and maximize the value they receive from our products. We aim to build strong, lasting relationships and drive long-term customer success and retention.This role fits into fulfilling this mission by leading the Upmarket Customer Success efforts in EMEA, setting the standard for customer experience, driving strategic engagement, and ensuring cross-functional alignment.
What you’ll do as the Sr, Manager, Customer Success at Vanta:
- Set the Standard for the Upmarket Customer Experience in EMEA: Develop and implement best practices for the upmarket customer experience.
Drive Strategic Engagement: Build strong relationships with key stakeholders, proactively identifying opportunities to expand adoption and drive value.
Influence Cross-Functional Alignment: Collaborate with Sales, Marketing, Product, and other teams to align on customer needs and advocate for customer requirements.
Lead and Mentor a Team: Build and manage a team of Customer Success professionals, providing guidance and support.
Analyze and Optimize Customer Success Metrics: Track and measure key metrics, using data-driven insights to identify areas for improvement.
How to be successful in this role:
- Proven Experience in Enterprise Customer Success: Track record of managing enterprise customer relationships and achieving customer success outcomes.
Strong Leadership and Communication Skills: Ability to lead a team, communicate effectively, and build strong relationships.
Strategic Mindset and Problem-Solving Skills: Ability to think strategically, solve complex problems, and make data-driven decisions.
Deep Understanding of SaaS Business Models: Experience working in a SaaS environment.
Fluency in English: Excellent written and verbal communication skills in English.
Experience in the EMEA Market: Familiarity with the EMEA market and cultural nuances (desired).
Additional Language Skills: Fluency in additional European languages (desired).
What you can expect as a Vantan in London:
- Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
Health & wellness stipend
Remote workspace stipend
Commuter benefits for team members who attend the office
Pension matching
25 days of PTO per year and unlimited sick time
8 company paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!
#LI-hybridAt Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check— is essential.
Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
