About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence.
Visit dialpad.com to learn more.
About the team
Dialpad’s Legal team plays an essential role in assessing risk and protecting the company while advancing business goals. This team collaborates closely with our Engineering, Sales, Marketing, Finance, Customer Success, and HR teams to improve the company’s overall effectiveness and to manage the myriad legal matters that these teams face. We are an intentionally small, highly competent group of legal professionals focused on velocity, scalability, and rigor to support Dialpad’s continued growth from startup to market leader.
Your role
This role will report to the Assistant General Counsel (Product and Privacy). You will play a critical role in providing legal counsel and guidance to our organization on a wide range of legal matters, with a primary focus on data protection and product issues.This position reports to our Assistant General Counsel, Product and Privacy and is based either at Dialpad’s HQ in San Ramon, CA (preferred) or remotely in the U.S.
What you'll do
- Proactively and critically evaluate Dialpad’s compliance posture across myriad product features—including AI, VoIP, and messaging—and drive improvements in line with business priorities.
- Understand, keep abreast of, and advise on global data protection, consumer protection, and telecommunications laws relevant to Dialpad’s products, including GDPR, EU AIA, CPRA, HIPAA, FCC, and FTC.
- Assist in driving scalability in legal operations through automation and process improvements.
- Communicate clearly, concisely, authoritatively, and persuasively orally and in writing, without manager supervision, to internal and external audiences.
- Prepare documentation, records of processing activities, data protection impact assessments, and regulatory filings in the US and abroad.
- Support Dialpad’s Commercial Legal team by consulting on negotiation positions for Data Protection Agreements, Business Associate Agreements, and other privacy-related commercial agreements and provisions.
- Support Dialpad’s Sales & Customer Care teams by joining customer calls as a subject matter expert.
- Support Dialpad’s Security team in implementing the legal infrastructure needed to support industry standards such as ISO, PCI, and HITRUST.
- Advise on complex issues emerging from the development and marketing of products and technologies including privacy, data security, and consumer protection by researching regulatory requirements and analyzing potential legal risks.
- Contribute to creating, improving, and enforcing data privacy policies, standards, and practices that are compliant with global legal requirements, by collaborating with stakeholders throughout the organization.
- Develop internal and external communications that turn complex regulations into understandable guidance.
Skills you’ll bring
- J.D. from an ABA accredited law school.
- License in good standing to practice law in a U.S. jurisdiction.
- 6-8 years of substantive experience with data protection strongly represented.
- Background in tech-forward lawyering; SaaS, AI, and telecommunications a plus.
- In-house experience or law firm experience advising clients on data protection and regulatory matters.
Benefits and Perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.California Salary Range$196,450 - $242,517USD
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about
Doing the Right Thing.
This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can
Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification.
At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
