Job FunctionsActing as liaison between direct reports and stakeholdersPerforming annual staff Performance Development Plan reviewsApproving, monitoring, and tracking department vacation, sick days, and remote workdays for direct reportsApproving and monitoring any staff expenses, including continuing education courses for direct reportsWorking with the VP, Business Systems to oversee the development of a workflow system to effectively and efficiently manage workloadProviding a work environment that is supportive of the productivity & morale of all staffConducting process and needs assessments, initiating and implementing initiatives for continuous improvementExecuting regular meetings with staff: monitoring and auditing workflowsEnsuring staff feel they are supported and heard by managementCommunicating, promoting, and aligning staff behavior with company valuesCollaborating with staff to monitor Objectives & Key ResultsProviding training and mentoring as requiredImmediately dealing with staff issues, working towards a resolutionDeveloping and maintaining a high service level standard for the departmentManaging the Epic project pipeline, balancing stakeholder needs and guiding priorities and decisions as requiredCoordinating and launching new Epic initiatives, and acts as Epic subject matter expert for inter-department initiatives as requiredLeading and participating in Epic acquisition projects as required
Job RequirementsMinimum 5 years in a management roleExtensive experience in Epic broker management system is essentialUndergraduate University Diploma or Degree, preferably in technology or business, or equivalent experience
SkillsExtensive experience in Epic broker management system is essentialMinimum 5 years in a management roleUndergraduate University Diploma or Degree, preferably in technology or business, or equivalent experienceProviding friendly, professional serviceMaking a positive difference to those around youSharing ideas and working with a great team of proactive, innovative thinkersLearning, growing, and pushing past barriersLiving with integrityTaking ownership of your work and actions
Axis Insurance Managers Inc. dares to be Elite. We strive to be the best in our industry, helping people protect what matters most to them. We innovate. We collaborate. We push ourselves, and one another, to be more than we were the day before. To work with us means approaching each day with a passion for what you do, knowing that you make a difference – to your clients, to your colleagues, to yourself.
We’re looking for people who are continuously growing – from Good to Great, from Great to Elite.We’re looking for YOU.As an Director, Epic Systems a typical day might include:
- Acting as liaison between direct reports and stakeholders when issues arise requiring attention
- Performing annual staff Performance Development Plan reviews, and makes recommendations when required
- Approving, monitoring, and tracking department vacation, sick days, and remote workdays for direct reports
- Approving and monitoring any staff expenses, including continuing education courses for direct reports
- Working with the VP, Business Systems to oversee the development of a workflow system to effectively and efficiently manage workload
- Providing a work environment that is supportive of the productivity & morale of all staff
- Conducting process and needs assessments, initiating and implementing initiatives for continuous improvement
- Executing regular meetings with staff:
- Monitoring and auditing workflows
- Ensuring staff feel they are supported and heard by management
- Communicating, promoting, and aligning staff behavior with company values
- Communicating to staff the company's goals and achievements
- Collaborating with staff to monitor Objectives & Key Results
- Providing training and mentoring as required
- Immediately dealing with staff issues, working towards a resolution
- Developing and maintaining a high service level standard for the department
- Maintaining, attracting, and developing skilled staff
- Working with the VP, Business Systems on Epic strategic direction
- Working with department managers, directors, CFO, and other stakeholders to facilitate new/improved Epic workflows, front-line reporting, document needs, and data integrity as required
- Managing the Epic project pipeline, balancing stakeholder needs and guiding priorities and decisions as required
- Coordinating and launches new Epic initiatives, and acts as Epic subject matter expert for inter-department initiatives as required
- Leading and participating in Epic acquisition projects as required
You are passionate about:
- Providing friendly, professional service
- Making a positive difference to those around you
- Sharing ideas and working with a great team of proactive, innovative thinkers
- Learning, growing, and pushing past barriers
- Living with integrity
- Taking ownership of your work and actions
You’re outstanding at:
- Building relationships – with clients, with underwriters, with colleagues … YOU are a people person!
- Staying on top of priorities … know every deadline and live by your To-Do list!
- Paying attention to the little things that make a big difference … dot your I’s, cross your T’s, and check all your boxes to make sure it’s done right the first time!
- Managing your time … with deadlines looming, keep your cool, knowing you’ve got this!
- Proactively getting stuff done … follow up and follow through!
- Working behind the scenes to ensure an exceptional customer experience … knowing that the customer expects excellence … and so do you!
Must haves:
- Minimum 5 years in a management role
- Extensive experience in Epic broker management system is essential
- Undergraduate University Diploma or Degree, preferably in technology or business, or equivalent experience
What’s in it for YOU?
- Fun! From team-building activities to contests and giveaways, holiday parties to virtual/in-person social events, we believe in building connections, knowing that a happy team makes a happy workplace!
- Career potential & leadership opportunities. We pride ourselves on training and mentoring for success.
- Competitive Employee Benefits Plan. We offer medical, dental, long-term disability, AD&D, critical illness, EAP, and life insurance coverage for your & your family.
- Work/Life Balance. Our offices operate 8:30am – 4:30pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU.
We’re excited to meet YOU!Axis Insurance Managers Inc. is committed to fostering a culture of mutual respect and inclusion, recognizing that our success is enhanced by diversity. We seek to recruit, develop, and retain top talent from a diverse candidate pool.
Life at Axis Insurance
Axis Insurance was formed in 2010 through an amalgamation of several BC based insurance brokerages with roots tracing to 1928. The experience of our combined 150 team members is uniquely positioned to serve western Canada with risk management and insurance services. As a result of a strong focus on our core practice industries, our experts have become thought leaders in their fields. Through our vast network of Assurex Global partnerships, we serve both domestic and international clients. Our vision is to be the best in class in every category in our industry.
Thrive Here & What We ValueFun work environment with team-building activities, contests, giveaways, holiday parties to virtual/in-person social events | Career potential & leadership opportunities for success | Competitive Employee Benefits Plan | Work/Life Balance with competitive vacation time and flex work options</s> | Fun and inclusive workplace culture | Career potential and leadership opportunities | Work/life balance with flexible hours and vacation time</s> | Fun! From team-building events to contests and giveaways, we believe that a happy team makes a happy workplace! | Career potential & leadership opportunities. We pride ourselves on training and mentoring for success. | Competitive Employee Benefits Plan. Axis has customized medical, dental, long-term disability, AD&D, critical illness, life insurance, and EAP coverage for you & your family. | Work/Life Balance. Our offices operate 8:30am – 4:30pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU.</s> | Fun work environment with team-building activities, contests, giveaways, holiday parties, virtual/in-person social events | Competitive Employee Benefits Plan with customized medical, dental, long-term disability, AD&D, critical illness, life insurance, and EAP coverage for you & your family | Career potential & leadership opportunities for growth and development | Competitive Employee Benefits Plan with customized medical, dental, long-term disability, AD&D, critical illness, life insurance, and EAP coverage for you & your family. | Work/Life Balance with competitive vacation time and flex work options.</s> | Fun work environment with team-building activities, contests and giveaways, holiday parties to virtual/in-person social events | Competitive Employee Benefits Plan with customized medical, dental, long-term disability, AD&D, critical illness, EAP, and life insurance coverage for you and your family. | Work/Life Balance with offices operating 8:30am – 4:30pm, no evenings or weekends. And we offer competitive vacation time and flex work options.</s> | Fun work environment with team-building activities, contests, and giveaways | Competitive Employee Benefits Plan with customized medical, dental, long-term disability, AD&D, critical illness, EAP, and life insurance coverage for employees and their families. | Work/Life Balance with flexible work options and competitive vacation time.</s> | Fun! From team-building activities to contests and giveaways, holiday parties to virtual/in-person social events, we believe in building connections, knowing that a happy team makes a happy workplace! | Work/Life Balance. We offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU.</s> | Fun and team-building activities | Work/Life Balance</s> | Work/Life Balance. Our offices operate 8:30am – 4:30pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and doYOU.</s> | Work/Life Balance. Our offices operate 8:30am – 5:00pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU.</s> | 1. Fun and teambuilding activities | 2. Career potential & leadership opportunities | 3. Competitive Employee Benefits Plan | 4. Work/Life Balance</s> | Fun work environment with team-building activities and social events | Work/Life Balance with flexible work options</s> | Competitive Employee Benefits Plan. We offer medical, dental, long-term disability, AD&D, critical illness, EAP, and life insurance coverage for your & your family.
