Location: Calgary HeadquartersPosition Type: Full time, salariedReports to: IT Manager
About Orennia
Orennia provides an all-in-one platform for accurate data, predictive analytics and actionable insights across the energy transition. We drive faster capital allocation decisions and help our clients maximize returns across the solar, wind, storage, power, RNG, CCUS, clean fuels and hydrogen sectors. The technology that powers Orennia’s platform delivers an unparalleled experience, distilling information into actionable insights to give our clients a competitive edge.As the world decarbonizes its energy stack, trillions in capital need to be deployed.
Global investment in the energy transition must quadruple to over $5 trillion annually to stay on the 1.5°C pathway, according to the International Renewable Energy Agency. Without accurate data and predictive analytics, developers and investors will struggle to deploy capital efficiently and maximize returns. Orennia’s platform expedites the energy transition with effective and robust information for smarter capital allocation choices.
Why Join Orennia?
People are at the heart of the best technology companies. We’ve brought together some of the industry’s top experts and brightest minds in data orchestration, analytics, software development, and industry insights to uncover opportunities where others can’t. At Orennia, you’ll become part of a collaborative culture and do work that matters. We trust and support each other, ask hard questions and solve complex problems together. Guided by a spirit of inquiry, our team has a product-driven, continuous delivery mindset to drive our innovation forward.
The Opportunity
As a IT Support Analyst, you will play a crucial role in being a diverse IT professional, responsible and accountable for internal customer support, troubleshooting and resolution of daily support incidents and user requests. You take pride in supporting teams that use a variety of SaaS tools. You are a critical thinker who enjoys solving problems and thinks outside of the box to assess problems and provide functional, efficient solutions. Our people are passionate and have a strong belief in our mission.
Our efforts impact individuals and communities, all the while working toward a net-zero future.If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.
What You’ll Do
- User Account Management: Create and maintain user accounts for employees and contractors, ensuring appropriate access levels and permissions are set.
- IT Asset Management: Manage the procurement, inventory, and deployment of all IT assets, including hardware and software.
- Onboarding Support: Provide IT support during the onboarding process for both in-person and remote employees, ensuring smooth setup and access to necessary resources.
- IT support Ticketing: take ownership of the IT support ticketing system, ensuring timely, resolution of issues, and providing excellent customer service.
- System Updates: keep all systems up to date with the latest patches and software versions, ensuring security and optimal performance.
- Workstation Management: Deploy and manage workstation applications, policies, and configurations to maintain a standardized and secure computing environment.
- Network Administration: Administer wired and wireless office networks, including troubleshooting network issues and ensuring network stability and security.
- Troubleshooting and Support: Provide Technical support to local and remote employees and contractors, assisting with hardware, software and network – related issues.
- Workstation Maintenance: Set up and maintain office workstations, ensuring they are functioning properly and equipped with necessary software and peripherals.
- Meeting Room AV: Administer meeting room audiovisual hardware and software, ensuring smooth operation and troubleshooting any issues.
- Phone System Administration: Administer the office phone system, including user setup and troubleshooting.
- Documentation: Create and maintain comprehensive documentation of IT processes, systems, and troubleshooting guides to facilitate knowledge sharing training.
Who You Are
- Bachelor's degree or diploma in Computer Science, Information Technology, or a related field
- Minimum 2 years of relevant experience in an IT support role.
- Proficiency in Microsoft Windows and macOS operating systems.
- Experience with Microsoft Office 365, including Teams and other collaboration tools.
- Experience with Endpoint security solutions and Cloud security administration.
- Knowledge of Microsoft Azure Active Directory and Intune for device management.
- Experience with MFA and SAML protocols and how to implement and maintain access control.
- Familiarity with Jira Service Desk and Confluence for ticketing and documentation. Experience with Salesforce or other CRM systems is a plus.
- Security minded with an understanding of least privilege and other security fundamentals.
- Proficient with PowerShell and using scripting to automate administration tasks.
- Experience with Microsoft Azure Cloud and the deployment and management of cloud resources.
- You are hungry to learn and contribute. Our organization is growing and this role is an exceptional opportunity to grow with us.
- Deep intellectual curiosity with a results-focused relentless pursuit of answers. Ability to work in a fast-paced start-up environment, embrace change and ambiguity.
Why You’ll Love Orennia
At Orennia, you'll join a high performing, people-focused team where everyone has a role to play. We offer our regular, full-time employees a competitive total rewards package, comprehensive health, dental and vision benefits, a savings program that includes company matching, and a learning and development budget to master your craft. In addition, we offer generous time off with regular company holidays, paid vacation days and paid sick days.We thank all applicants in advance for their interest and for taking the time to apply; however, only applicants invited for an interview will be contacted.Orennia is an Equal Employment Opportunity (EEO) employer.
We are committed to creating a diverse and inclusive workplace where all employees and applicants are treated fairly and with respect, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable provincial, federal, state, or local law.We believe in fostering a work environment that promotes equal opportunities for all individuals and strive to eliminate any barriers to employment and advancement.
We are dedicated to providing equal opportunities in hiring, promotions, compensation, benefits, training, and all other aspects of employment.
