Team Lead, Client Implementations

Description

Blackline Safety is seeking an enthusiastic and results-driven Team Lead to guide our Client Implementation Coordinators in delivering exceptional client onboarding and deployments. In this role, you will oversee the implementation of our safety solutions, helping the team make decisions that align with the clients’ organizational needs. You will manage a small portfolio of implementations, keep the team informed on product updates, and provide strong leadership to drive growth and exceptional service.

With a world-class portfolio of products, we need someone who shares our passion for safety and leadership.

WHO ARE YOU?

Transformational leader who motivates the team to consistently deliver excellence.
A dedicated mentor, committed to helping your team grow and achieve goals.
Customer-centric, placing clients needs at the core of your decisions and actions.
Adaptable and thrive in fast-paced environments, managing multiple priorities while achieving goals.
A self-starter with the drive to take initiative, overcome challenges, and deliver exceptional results.
A collaborative team player, taking ownership to drive collective success.
A proactive listener, seeking feedback to foster continuous improvements and refine processes.
Positive person, committed to building relationships and fostering strong connections with clients and colleagues.

WHAT WILL YOU DO?

Lead the team in delivering outstanding client onboardings and ensuring project success.
Stay actively engaged in team dynamics, effectively communicating evolving requirements and adapting strategies to drive success.
Guide the team through transitions, challenges, ensuring they remain focused and aligned with goals.
Oversee a select number of projects, maintaining a deep understanding of evolving client needs.
Support the professional growth of team members through mentorship, coaching and development opportunities.
Drive operational efficiency by identifying opportunities for process improvements and implementing best practices.
Collaborate across departments to ensure alignment and streamline workflows.
Monitor and manage performance metrics, fostering a culture of continuous improvement and success.

RESPONSIBILITIES

Leadership and People Management: Inspire, mentor and guide the team to meet organizational goals, while fostering high performance and engagement.
Performance Metrics: Set clear expectations, track KPI’s, assess team performance, identify areas for improvement, and support continuous skill development.
Resource and Project Management: Allocate resources, manage workloads, and ensure timely completion of projects.
Strategic Planning: Collaborate with management to develop strategies that streamline processes and enhance operational efficiency.
Cross-Functional Collaboration: Work closely with other departments to ensure alignment and identify areas for process improvement.
Data-Driven Metrics: Define and track meaningful metrics to identify potential roadblocks and drive data-informed decision-making.
Client Experience: Ensure clients needs are met, promptly address issues, and deliver smooth deployment execution.
Continuous improvement: Cultivate a team environment that emphasizes growth, continuous learning and ongoing improvements.

SPECIFIC TASKS

Manage a select number of projects, ensuring onboarding and implementation are completed thoroughly and accurately.
Assign and prioritize projects based on team capacity and workload to ensure balanced task distribution.
Monitor the team inbox daily, directing emails to the appropriate team member for timely responses.
Track and report team KPI’s and metrics regularly, providing insights and updates to management.
Document meeting minutes, capturing key decisions, action items and follow-up tasks.
Support CRM/ERM system adoption across the team, ensuring smooth integration and use.
Ensure daily adherence to established procedures while continuously identifying process improvements to drive better results.
Address and resolve client escalations, acting as a point of contact for critical issues.
Train and coach team members, ensuring alignment with company goals and fostering skills developments.
Participate in internal meetings to collaborate with departments, discuss progress, and address challenges.

SKILLS AND PREREQUISITES:

Leadership skills with a passion to foster a positive and high performing team.
Change management experience, able to lead the team through transitions.
Strong communication skills, able to engage and build rapport with stakeholders at all levels.
Problem-solving and decision-making skills with analytical and critical thinking.
Superior organizational skills, able to manage responsibilities and adjust priorities as needed.
Detail-oriented and accurate, ensuring high quality execution of all tasks.
Tech savvy and able to quickly learn Blackline’s product offerings.
Proficient in Microsoft Suite, CRM & ERP systems, and project management tools.
Additional language is an asset.

BLACKLINE SAFETY OFFERS:

An exciting high-growth environment.
An experienced, dynamic and motivated team.
Supportive, challenging and collaborative work.
Competitive salary and vacation.
Medical, dental and drug benefits.
Company stock purchase plan with matching contributions.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB.

Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.comBlackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer:

Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious

Life at Blackline Safety

Connect. Monitor. Respond. It’s a simple and seamless sequence of events and also our mission: one that makes sure every worker gets their job done and returns home safely every day. Blackline pairs wearable safety technology and personal and area gas monitoring with cloud-connected software, and data analytics to help companies meet demanding safety challenges and increase productivity with coverage in more than 100 countries. Our technology provides a lifeline to tens of thousands of people, having reported over 160 billion data-points, and initiated over five million emergency responses. Armed with cellular and satellite connectivity, we ensure help is never too far away. The Blackline Difference: To guarantee no call for help ever goes unanswered, our direct-to-cloud technology detects every event—like a fall, gas leak, hazardous weather situation, no-motion incident or missed check-ins–and connects workers to live monitoring teams for real-time response, by real people. It’s what makes us different and it’s what gives workers peace of mind that their safety is accounted for in any circumstance.

Thrive Here & What We ValueHigh-Growth Environment | Experienced, Dynamic and Motivated Team | Supportive, Challenging and Collaborative Work | Competitive Salary and Vacation | Medical, Dental and Drug Benefits | Company Stock Purchase Plan</s> | People-driven technology company | Mission to make sure every worker returns home safely | Innovation drives solutions to challenges that help improve the quality and efficiency of products and services | Empowers people to be their best</s> | Steel-toed boots requirement for safety compliance in the workplace</s> | 1. Peopledriven technology company with a mission to make sure every worker returns home safely | 2. Drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. | 3. Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer.</s> | World leader in wirelessly connected worker safety monitoring products | Develops, manufactures, and markets products and services for worker safety monitoring | Blackline Safety is an equal opportunity employer that considers all applicants regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.</s> | An exciting high-growth environment | Blackline Safety is a world leader in developing, manufacturing, and marketing products and services for worker safety monitoring. | Our solutions deliver safety, security, and location awareness through innovative hardware and custom user interfaces, including mobile, messaging, and web services. | We offer the broadest and most complete portfolio available in the industry. | Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.</s> | Supportive, challenging, and collaborative work environment | Experienced, dynamic, and motivated team</s> | Steel-Toed Boots Requirement: Candidates are required to wear steel-toe boots for this role to ensure safety compliance in the workplace. Applicants must have access to a pair of steel-toe boots prior to starting employment.</s> | Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. | Disclaimer: Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.</s> | 1. Dynamic Leader with a Passion for Building HighPerforming Teams and Driving Operational Excellence | 2. Opportunity to Shape the Future | 3. Freedom to Recruit, Build, and Develop Talented Team from the Ground Up | 4. Creating a Culture of Innovation and Collaboration | 5. Thrive in FastPaced Environments | 6. Love Tackling Challenges HeadOn | 7. Ready to Leave Your Mark on a Growing Organization</s> | 3. Emphasis on safety and quality standards | 4. Strong commitment to teamwork and achieving high levels of production | 5. Equal opportunity employer that considers all applicants regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.</s> | 1. Equal opportunity employer | 2. Emphasis on employee diversity | 3. Publiclytraded company (TSX: BLN) | 4. Headquartered in Calgary, AB</s> | 2. Mission to keep workers safe | 3. Innovation, resilience, leadership, customer service, and employee empowerment | 4. Growing team | 5. Equal opportunity employer</s> | Empower our people to be their best</s> | 1. PeopleDriven Technology Company with a Mission to Keep Workers Safe | 2. Innovation, Resiliency, Leadership, Going the Extra Mile for Customers, Empowering Employees | 3. Commitment to Exceptional Service and Reliability for Clients | 4. Emphasis on Attention to Detail and Organizational Skills | 5. Proactive Approach to Customer Issues and SolutionsOriented Team Player</s> | Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. | Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. | Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. | Blackline Safety is a publicly-traded company (TSX: BLN). | To learn more about our company visit www.blacklinesafety.com | We enthusiastically encourage all individuals to apply for positions that fit their passions.</s> | Goes the extra mile for customers | Drives innovation, practice resiliency, demonstrates leadership</s> | Supportive, challenging and collaborative work environment</s>