Trainer, Safety Operations Center (French/Spanish)

Description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. We are seeking a dedicated and adaptable individual to join our Safety Operations Center (SOC) team in a mentorship and training support role. This role supports the SOC department by working closely with new Specialists to ensure their successful transition from probationary to permanent positions.

Additionally, this role assists senior Specialists with refresher training to uphold our high service standards for Alert Management.To excel in this position, you must maintain a flexible work schedule, adjusting as needed to mentor Specialists during their shifts and provide refresher trainings. This includes working on different shifts for training purposes.

Responsibilities:

Collaborate with the Training Lead to organize and facilitate training for new hires using a variety of methods, including in-room instruction, e-learning modules, and hands-on practice sessions.
Assist in creating and maintaining a training schedule aligned with new software/products.
Provide comprehensive training to new Specialists through interactive workshops, role-playing scenarios, and real-time demonstrations.
Mentor new Specialists during their three-month probationary period to ensure compliance, using one-on-one coaching and regular performance feedback sessions.
Monitor Specialists' calls and provide feedback as needed, utilizing call recordings and live call monitoring tools.
Oversee ongoing/active alerts to ensure accuracy.
Prepare Observation reports for new Specialists, offering praise, constructive feedback, and tracking progress through detailed performance metrics.
Review and provide additional training or retraining as necessary, incorporating feedback from performance assessments.
Work with the Shift Lead to transition agents fully onto their shift after the probationary period.
Schedule ongoing refresher training for all Specialists as required, using updated training materials and new learning technologies.
Assist in creating new content for protocols or procedures that require additional information, ensuring they are engaging and easy to follow.
Collaborate with the Training Lead and Leadership to develop measurable tests and quizzes that assess knowledge and identify areas for improvement
Create and maintain SOC spreadsheets and training documents with updated information.
Document true incidents and communicate pertinent information to internal stakeholders.
Serve as a backup for the Training Lead during their absence.
Perform other duties as assigned.

Qualifications:

Bachelor's degree in a relevant field or equivalent work experience and/or certifications.
Proven experience in designing and delivering training programs.
Strong presentation and facilitation skills.
Familiarity with instructional design principles and adult learning theories.
Excellent organizational and project management skills.
Ability to collaborate effectively with various stakeholders.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB.

Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.comBlackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer:

Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.

Life at Blackline Safety

Connect. Monitor. Respond. It’s a simple and seamless sequence of events and also our mission: one that makes sure every worker gets their job done and returns home safely every day. Blackline pairs wearable safety technology and personal and area gas monitoring with cloud-connected software, and data analytics to help companies meet demanding safety challenges and increase productivity with coverage in more than 100 countries. Our technology provides a lifeline to tens of thousands of people, having reported over 160 billion data-points, and initiated over five million emergency responses. Armed with cellular and satellite connectivity, we ensure help is never too far away. The Blackline Difference: To guarantee no call for help ever goes unanswered, our direct-to-cloud technology detects every event—like a fall, gas leak, hazardous weather situation, no-motion incident or missed check-ins–and connects workers to live monitoring teams for real-time response, by real people. It’s what makes us different and it’s what gives workers peace of mind that their safety is accounted for in any circumstance.

Thrive Here & What We ValueHigh-Growth Environment | Experienced, Dynamic and Motivated Team | Supportive, Challenging and Collaborative Work | Competitive Salary and Vacation | Medical, Dental and Drug Benefits | Company Stock Purchase Plan</s> | People-driven technology company | Mission to make sure every worker returns home safely | Innovation drives solutions to challenges that help improve the quality and efficiency of products and services | Empowers people to be their best</s> | Steel-toed boots requirement for safety compliance in the workplace</s> | 1. Peopledriven technology company with a mission to make sure every worker returns home safely | 2. Drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. | 3. Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer.</s> | World leader in wirelessly connected worker safety monitoring products | Develops, manufactures, and markets products and services for worker safety monitoring | Blackline Safety is an equal opportunity employer that considers all applicants regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.</s> | An exciting high-growth environment | Blackline Safety is a world leader in developing, manufacturing, and marketing products and services for worker safety monitoring. | Our solutions deliver safety, security, and location awareness through innovative hardware and custom user interfaces, including mobile, messaging, and web services. | We offer the broadest and most complete portfolio available in the industry. | Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.</s> | Supportive, challenging, and collaborative work environment | Experienced, dynamic, and motivated team</s> | Steel-Toed Boots Requirement: Candidates are required to wear steel-toe boots for this role to ensure safety compliance in the workplace. Applicants must have access to a pair of steel-toe boots prior to starting employment.</s> | Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. | Disclaimer: Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.</s> | 1. Dynamic Leader with a Passion for Building HighPerforming Teams and Driving Operational Excellence | 2. Opportunity to Shape the Future | 3. Freedom to Recruit, Build, and Develop Talented Team from the Ground Up | 4. Creating a Culture of Innovation and Collaboration | 5. Thrive in FastPaced Environments | 6. Love Tackling Challenges HeadOn | 7. Ready to Leave Your Mark on a Growing Organization</s> | 3. Emphasis on safety and quality standards | 4. Strong commitment to teamwork and achieving high levels of production | 5. Equal opportunity employer that considers all applicants regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.</s> | 1. Equal opportunity employer | 2. Emphasis on employee diversity | 3. Publiclytraded company (TSX: BLN) | 4. Headquartered in Calgary, AB</s> | 2. Mission to keep workers safe | 3. Innovation, resilience, leadership, customer service, and employee empowerment | 4. Growing team | 5. Equal opportunity employer</s> | Empower our people to be their best</s> | 1. PeopleDriven Technology Company with a Mission to Keep Workers Safe | 2. Innovation, Resiliency, Leadership, Going the Extra Mile for Customers, Empowering Employees | 3. Commitment to Exceptional Service and Reliability for Clients | 4. Emphasis on Attention to Detail and Organizational Skills | 5. Proactive Approach to Customer Issues and SolutionsOriented Team Player</s> | Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. | Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. | Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. | Blackline Safety is a publicly-traded company (TSX: BLN). | To learn more about our company visit www.blacklinesafety.com | We enthusiastically encourage all individuals to apply for positions that fit their passions.</s> | Goes the extra mile for customers | Drives innovation, practice resiliency, demonstrates leadership</s> | Supportive, challenging and collaborative work environment</s>