Who Boundless is
We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S.
residency. We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang. Today, we are a dynamic growth-stage technology company with 350+ employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.
Who You Are
We are looking for a Quality Assurance Specialist with a proven track record in quality control, performance monitoring, and service level enhancements to join our team. The ideal candidate can work independently with minimal supervision and will be responsible for ensuring our products and services meet company and industry quality standards, consistently achieving top results in our performance-related KPI metrics. You are someone who thrives in a fast-paced industry and has a strong drive for success.
Your ability to excel in this role will be evident in your enthusiasm to develop and execute quality control tests, identifying defects while upholding customer satisfaction excellence through properly identifying customer concerns and working alongside our internal stakeholders to effectively improve quality and performance.You possess strong English-language communication abilities to effectively convey our customer’s needs to the relevant teams within Boundless | RapidVisa. You have a proven track record of success in the quality assurance process and a displayed technical aptitude, preferably an intermediate data analysis skills, including experience working with Excel or other data visualization software, to correctly identify trends and propose solutions across all CS functions. Come and help us in being the best customer success organization we can be by leading a team of CSRs at Boundless Immigration!
What You Bring
- 2++ years of experience in quality assurance, data analysis, or a related role in a fast-paced environment, preferably in a BPO, SaaS and/or a start-up environment.
- Possesses a proven track record in QA process management and technical aptitude, and exhibits a positive attitude, determination, and strong work ethics
- Experience working with Excel, G-sheet, G-docs, G-slide and/or data visualization software.
Other responsibilities include:
- Ensure Accuracy & Consistency: Conduct thorough quality checks to identify errors, inconsistencies, and areas for improvement, ensuring adherence to company policies and industry standards.
- Analyze & Solve Problems: Utilize data-driven insights and feedback to diagnose issues, identify root causes, and implement effective solutions to enhance quality and efficiency.
- Optimize Processes & Drive Continuous Improvement: Proactively recommend and implement workflow enhancements, collaborating with cross-functional teams to refine quality standards and boost operational efficiency.
- Communicate & Collaborate Effectively: Provide clear, constructive feedback to teams, ensuring alignment on quality expectations while bridging departmental gaps to maintain consistency across processes.
- Champion a Customer-Centric Approach: Advocate for service and product reliability by ensuring high-quality deliverables that enhance customer satisfaction and trust.
What We Offer
You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry. You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work. Great company perks and benefits await you!
