Manager, Resident Architect

Manager, Resident Architect

M3 

About the Team

What You’ll Do (Responsibilities):

• Manage a regional team of Resident Solutions Architects and Engineers through the lifecycle of their various customer engagements.
• Collaborate with Sales account teams to ensure customer needs are appropriately met.
• Ensure documentation and practice standards are being followed by all Resident Solutions Architects and Engineers under your supervision.
• Ensure Resident Solutions Architects and Engineers under your supervision are maintaining an appropriate level of career development and training.
• Provide subject matter expertise on large-scale cloud operating model adoption and technical transformation.
• Provide guidance and mentoring to Resident Solutions Architects and Engineers on technical transformation, product architecture, and customer engagement.
• Assist in the ongoing development of program and documentation standards for the Resident Technology Services team. 
• Manage internal and external escalations for the team members under your supervision.
• Track and report metrics regarding customer engagements for your team.
• Coordinate various HashiCorp professional services resources to assist with specific customer needs as part of their technical transformation.
• Contribute towards building a mutli-cloud adoption framework.
• Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows.
• Assist Enterprise CxOs in articulating the business value achieved in building the correct cloud consumption model.
• Communicate the business value of the HashiCorp product suite to customer executives.
• Articulate the technical functionality of HashiCorp products to multiple audiences ranging from practitioner to executive.
• Be subject to additional background checks and screening performed by the customer.

What You’ll Need:

• 8+ years of experience designing and implementing technical systems and services.
• 2+ years of experience managing technical architecture and/or engineering teams.
• Intermediate understanding of DevOps processes and automation.
• Intermediate​ ​technical​ ​expertise​ ​in​ ​cloud and on-premise infrastructure​ ​management,​ ​application​ ​deployment and​ ​practical security​ ​methodology.​
• Working proficiency with one or more of the tools in the HashiCorp product suite. 
• Familiarity with security and compliance requirements for shared services.
• A proven track record of driving cloud transformation at one or more organizations.
• Passion for thought leadership in areas including cloud operating model and organizational transformation, cloud operations, or Site Reliability Engineering (SRE).
• Experience managing cloud maturity and capability assessments, leading the design and implementation of cloud governance and operational processes, and developing cloud transformation roadmaps.
• Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
• The ability to speak to all levels of an organization, whether at a deep technical level or at executive level.
• The ability to explain complex technical topics in simple terms.