About Us
Be part of an exciting, well-funded startup changing the world of retail and beyond. RADAR’s mission is to revolutionize customer experience in retail through precise identification of inventory in the stores and distribution centers, completely transforming the in-store experience for employees and customers alike. RADAR's proprietary hardware and software platform combines RFID, Computer Vision and AI to provide hyper-precise, real-time location of every product and person in physical stores.
This unprecedented capability enables some of the world’s top retailers to automate in-store inventory management, analytics, and checkout...and this is just the beginning of what we hope to accomplish together.
About The Job
As the IT Lead/Manager at RADAR, you will oversee the entire IT function, including infrastructure management, security, support, and strategy. You will serve as the go-to resource for all technology-related matters and be responsible for SOC compliance and other critical security frameworks. This role is both strategic and hands-on, requiring a balance of vision, expertise, and execution.
Responsibilities:
IT Strategy & Roadmap
- Develop and implement an IT roadmap aligned with RADAR’s business objectives.
- Identify and lead technology-driven initiatives to support growth and innovation.
- Provide technical recommendations and insights to leadership teams.
Infrastructure Management
- Oversee company-wide networks, servers, and cloud environments to ensure high availability, scalability, and performance.
- Implement best practices for system maintenance, monitoring, and incident response.
- Coordinate with external vendors, contractors, or managed service providers as needed.
Security & Compliance
- Establish and enforce robust security protocols, policies, and controls.
- Drive and maintain SOC compliance initiatives, including SOC 2 audits, documentation, and ongoing adherence to relevant controls.
- Conduct regular risk assessments, vulnerability scans, and penetration tests to ensure compliance with industry standards.
- Respond to and resolve any security breaches or incidents.
Vendor & Budget Management
- Manage relationships with third-party vendors for hardware, software, and services.
- Develop, track, and manage the annual IT budget, optimizing costs while maintaining service quality.
- Negotiate contracts and evaluate vendor performance.
Technical Support & Operations
- Provide hands-on, day-to-day IT support, ensuring timely resolution of technical issues and excellent end-user support.
- Define SLAs, track KPIs, and continuously improve operational processes.
- Maintain documentation and knowledge bases for IT procedures.
Business Continuity & Disaster Recovery
- Develop and maintain comprehensive business continuity and disaster recovery plans.
- Test and update recovery procedures to ensure minimal downtime and data loss in the event of an incident.
Cross-Functional Collaboration
- Work closely with teams across the organization (Product, Engineering, Finance, HR, etc.) to address technology requirements.
- Communicate IT updates and project statuses effectively to leadership and key stakeholders.
About You
Required:
Education:
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Experience:
- 5+ years of progressive experience in IT roles, ideally handling both strategic and hands-on responsibilities.
- Demonstrated success in managing IT infrastructure, security, and support operations for a growing organization.
Technical Expertise:
- Solid understanding of networks (LAN/WAN), servers, virtualization, and cloud services (AWS, Azure, or GCP).
- Hands-on experience with SOC 2 compliance (or other relevant security frameworks, such as ISO 27001).
- Expertise in identity and access management (IAM) solutions, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), role-based access control (RBAC), and directory services (Active Directory, Okta, Azure AD).
- Knowledge of productivity tools (e.g., Office 365 or Google Workspace), identity and access management, and endpoint management solutions.
- Familiarity with data privacy regulations (e.g., GDPR, CCPA).
Individual Contributor Mindset:
- Ability to operate autonomously, handle multiple tasks, and adapt to rapidly changing priorities without direct managerial oversight.
Communication & Collaboration:
- Excellent verbal and written communication skills, with the ability to translate technical concepts into business-friendly language.
- Ability to build effective working relationships with colleagues and external partners.
Problem-Solving & Innovation:
- Strategic thinker with a track record of implementing modern IT solutions to drive efficiency and innovation.
- Comfortable working in fast-paced, dynamic environments where you can make an immediate impact.
At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $120,000.00 - $175,000.00. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one.
This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.
What We're Looking For In Teammates
Technology like what we’re building doesn’t happen on its own. It is the result of a collaborative environment and the hard work of passionate, dedicated individuals working intelligently towards a common goal. We are looking for exceptional people to join our growing team and have a positive impact on our culture, technology, and product from day one. We deeply value humility, curiosity, and a positive attitude and you should as well. You should also believe that mutual respect is the foundation of any healthy and productive relationship.
You should be unafraid to ask questions or challenge responses no matter how simple or complex. Most importantly, you should value honest and direct communication as you recognize that this is the best way for any individual or team to continuously learn and grow. Accomplishing our collective goals will be fun but it will also be hard; you should be in pursuit of an ongoing and rewarding challenge!
What It’s Like To Work With Us
We’re passionate about the technology we’ve created and what we’re building, but we know that changing any industry and creating a successful company will take balance, maturity, and a sustained effort. We’ve combined retail industry expertise, amazing engineers with experience shipping real-world hardware solutions, and a team of brilliant minds who are not afraid to focus on solving “impossible” problems. But this passion doesn’t mean we live unbalanced lives. We have families and passions outside of work, and we know that the best work comes from sharp, rested people.
We respect each other and each of our contributions, and we believe that the best solutions will come from a diversity of ideas and perspectives.Finally, we build our products with deep empathy for the people who will use them every day. Their input and insights are our clearest guide to building what they need; we respect our partners and clients, and listen closely to their feedback.
