Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Working as part of a Product oriented delivery team supporting our fantastic Sales teams, this role is directly accountable delivering work on the platforms that provide visibility to Sales Operations leaders, drive efficiencies for Reps, and deliver on our promise to make our sales systems truly low effort/high impact.You will be a great fit for this role if you have experience operating at the intersection of business and technology, deeply focused on building functional requirements that developers love to solve for.
You enjoy working through tough conversations on how to build the right thing, operating with a customer first mentality and then thoroughly reviewing and testing the product to ensure it meets the needs of stakeholders and the engineers that will provide ongoing support. Thriving in fast-paced environments, you feel urgency to deliver solutions to the most challenging problems. You love working with a variety of different roles and skill sets and operate as a critical point of stability and knowledge for your domain.
About this roll* (Responsibilities)
- Translates business concepts and requirements into software solutions and roadmaps, ensuring accurate documentation and alignment with stakeholders.
- Collaborates with technical and non-technical teams to define, design, test and implement specific functional requirements of the system, as specified by the Product leaders and technology stakeholders (e.g., Systems Architects, Full Stack Engineers).
- Update and manage the appropriate project and process documentation, representing dependencies in cross-functional forums.
- Identify, design, and implement platform configurations in the application stack, ensuring changes are successful at meeting the needs of the defined business requirements.
- Develop, implement, and test detailed system design requirements in applications, including updating 3rd party applications, team sites, and collaboration tools based on the acceptance criteria outlined within user stories.
- Work with application teams to develop manual/automated test plans to validate the functionality implemented throughout the development lifecycle.
- Supports the root cause analysis and remediation process to resolve defects and/or issues reported by product/application teams and stakeholders.
- Identify and capture improvement opportunities (both functional and non-functional) to improve product quality and performance based on input provided by technology team members (ex. Admins, Product Owners, Full Stack Devs).
- Assists teammates in growing and developing the skills necessary to grasp team application concepts and tool suite.
- Prepare summary release notes that outline the functional and technical changes introduced by your product team as part of the ongoing release cadence.
Do you have the right ingredients*? (Requirements)
- Process driven and result oriented with high attention to detail.
- Minimum 3 years of experience in an Analyst role as part of a team delivering complex technical solutions.
- Excellent understanding of Software Development Life Cycle Methodologies, particularly in Agile Scrum.
- Working experience using Git/Github and DevOps CI/CD processes.
- Excellent communication and interpersonal skills to effectively interact with internal customers and team members.
Special Sauce* (Nice to Haves)
- Bachelor’s degree in Computer Science, Engineering, or a related field
- Experience with Workato or similar iPaaS solutions
- Experience with Snowflake or similar Cloud Data Platform
- Administrative experience with Salesforce, NetSuite, Zuora Billing+RevPro
- Basic development experience in Java, Javascript, SQL, Python
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.*Bread puns encouraged but not required#LI-REMOTEThe base salary range for this role is listed below.
The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.Pay Range$96,000—$154,000 USD
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
