Key Outputs
• Leading a Team of Service Assurance technicians to enforce quality controls , in line caterpillar repair standards• Achievement quality turnaround targets.• Resolve internal customer queries.• Effective control of cost centre expenses and WIP • Ensure effective communication between team and management.• Ensure service work (Caterpillar components) is carried out in compliance with quality standards (OEM Guidelines).• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations.• Ensure outputs of service audits are achieved.• Apply Barloworld Equipment leadership philosophy.• Achievement of a team environment that enables adherence to quality standard and process efficiency standards(Performance management of team).• Competency development of team.• On the job supervision – safety of team.• Reporting of team Key Performance Indicators and prospects.• driving QFR action and closure end to end process• Quality gates management within technical processes• Non-conformance management – regions and internal• Checklist ownership and management• Take ownership and manage all 2.6.1 appointment responsibilities.
• Management of ICRF workshop in terms of SHEQ requirements• Ensure CC/SOR compliance.• Grade12• Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving
Qualification, Experience and Competencies
• Minimum of 6 years’ experience as Caterpillar Genera Mechanic post apprenticeship or learner ship experience.• Minimum off 4 years Caterpillar Component rebuild experience with substantial troubleshooting exposure (post Qualification)• Well familiar with failure analysis and re-useability guidelines on components• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Components.• Well imbedded Component specific technical knowledge and skills.• Familiar with Dyno and Hydraulic testbench operation and troubleshooting.• Sound interpersonal and communication skills.• Good technical report writing skills.• Basic business and financial understanding.• Computer literate and good business writing knowledge.• Good and experiences on Caterpillar machine and product knowledge.• Valid Driver’s License
