Are you a passionate IT leader ready to drive excellence in end-user support? At
Uprite Services, we help businesses and municipalities stay productive, secure, and confident with their technology. As a Service Desk Supervisor, you’ll lead our Houston Service Team, ensuring top-tier client support while fostering a culture of growth and collaboration.
Why Join Uprite?
- Award-Winning MSP: Recognized on the CRN 2025 Managed Service Provider 500 list in The MSP Pioneer 250 category.
- People-First Culture: Rooted in humility, unity, passion, servanthood, and thankfulness—we believe in making a meaningful impact.
- Career Growth: Lead a high-performing team with opportunities for advancement in a growing company.
What You’ll Do:
- Oversee the Houston Service Team, providing coaching, approvals, and training to ensure excellent client support.
- Review and manage service tickets, ensuring best practices are followed for efficient resolution.
- Provide technical expertise in Microsoft 365, networking, firewalls, Windows servers, and business applications.
- Drive continuous improvement by analyzing service trends and implementing proactive solutions.
- Maintain strong client relationships by ensuring a seamless IT experience for businesses and municipalities.
- Collaborate with vendors and internal teams to resolve escalated IT issues.
What We’re Looking For:
- 6+ years of IT experience, including 4+ years in end-user support.
- Strong leadership skills with experience managing a service team.
- Expertise in Microsoft 365, Windows Server, networking, and firewalls.
- Excellent communication and customer service abilities.
- A problem-solver who thrives in a fast-paced environment and embraces continuous improvement.
Perks & Benefits:
- Competitive salary + performance incentives
- Comprehensive benefits package
- Growth and development opportunities in a leading MSP
- A collaborative, values-driven work environment
Ready to Lead?
Join Uprite Services and help businesses thrive with cutting-edge IT solutions. Apply today!
