30% Travel Required in Richmond, Virginia
About Flashfood: Flashfood is a fast-growing startup dedicated to reducing food waste and making fresh food more affordable. Our innovative mobile app connects shoppers with discounted food nearing its best-before date at local grocery stores. We are passionate about making a positive environmental impact while helping people save money on their groceries.Position Overview: As a Regional Manager, Enterprise Accounts at Flashfood, you will focus on the retention and growth of Flashfood’s enterprise-level grocery retail accounts within your assigned region.
Reporting to the Head of Customer Success, you will play a key role in maintaining relationships with large grocery partners, driving their satisfaction, and identifying opportunities for account growth and expansion. This is a strategic role that requires a deep understanding of the grocery industry and the ability to navigate complex grocery operations.Key Responsibilities:
- Account Retention:
- Manage relationships with assigned enterprise grocery accounts to ensure high customer satisfaction and long-term retention.
- Act as the main point of contact for strategic partners, maintaining regular communication to understand needs, resolve issues, and ensure a positive experience with Flashfood’s platform.
- Monitor account health and performance metrics, proactively identifying risks and implementing strategies to retain partners.
- Account Growth:
- Identify opportunities for expansion within existing accounts, collaborating with partners to explore new initiatives, locations, or services that align with Flashfood’s solutions.
- Develop and implement strategic account plans focused on driving incremental revenue and usage of Flashfood’s platform.
- Collaborate with the Sales team on cross-selling and upselling opportunities within enterprise accounts.
- Strategic Partner Engagement:
- Work closely with senior decision-makers at grocery chains, understanding their operational challenges and aligning Flashfood’s solutions to meet their business goals.
- Deliver quarterly business reviews (QBRs) and other strategic presentations to key stakeholders, providing insights on performance, best practices, and opportunities for growth.
- Operational Coordination:
- Collaborate with internal teams, including Product, Marketing, and Onboarding, to ensure a seamless experience for enterprise accounts.
- Work with partners to implement Flashfood solutions effectively, addressing technical and operational requirements.
- Data Analysis and Reporting:
- Analyze account data and performance metrics to identify trends, areas for improvement, and potential growth opportunities.
- Prepare and deliver reports on account health, satisfaction, and growth progress to the Head of Customer Success and other key stakeholders.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
- 5+ years of experience in Customer Success, Account Management, or related roles, preferably within the grocery retail or technology sector.
- Proven track record of managing large enterprise accounts, with a focus on retention and growth.
- Strong understanding of grocery operations and the ability to navigate complex organizational structures within grocery retail chains.
- Excellent communication, relationship-building, and negotiation skills.
- Proficiency in CRM software (e.g., Salesforce) and other customer success tools.
- Strong problem-solving skills, with the ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Passion for sustainability and reducing food waste.
What We Offer:
- Competitive salary and benefits package, including health, dental, and vision insurance.
- Opportunity to make a meaningful impact on the environment and communities.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
