We’re looking for a passionate and social-savvy Social Media Community Manager to join our growing team! This role is perfect for someone who lives and breathes social media, understands digital communities, and loves engaging with audiences in meaningful ways.
As the champion of Flashfood’s social presence, you’ll be responsible for managing our social channels, fostering community engagement, ensuring a steady content pipeline, and supporting social aspects of brand campaigns. You’ll work cross-functionally with our marketing team to ensure our brand voice is strong, consistent, and culturally relevant.This role is ideal for a jack-of-all-trades who is an excellent writer, highly creative, and deeply in tune with digital behaviors—someone who knows how to spark conversations, turn casual followers into loyal fans, and make our brand stand out in the social space.Key ResponsibilitiesCommunity Engagement & Growth
- Own and manage Flashfood’s social media presence (Instagram, TikTok, LinkedIn, Facebook, etc.).
- Actively engage with our audience—responding to comments, DMs, and brand mentions to build strong relationships.
- Identify and activate brand advocates, UGC opportunities, and community-driven initiatives.
- Monitor trends, social conversations, and cultural moments to keep our brand relevant and engaging.
Content Strategy & Calendar Ownership
- Develop and maintain a social content calendar, ensuring a consistent pipeline of engaging content that aligns with brand objectives and cultural moments.
- Work closely with external creative partners (agencies, freelancers) to develop content, ensuring alignment with brand messaging.
- Ideate and execute community-driven content, including polls, Q&As, and behind-the-scenes moments.
- Support social aspects of brand campaigns and activations, ensuring alignment across marketing initiatives.
Cross-Functional Collaboration
- Work closely with our Lifecycle, Paid Media, and Brand teams to ensure an integrated approach across all marketing channels.
- Partner with influencers and creators to amplify our brand voice and expand our community reach.
- Assist in measuring performance and tracking insights to continuously improve engagement and content effectiveness.
Key Qualifications
- 1-3 years of experience in social media management, community engagement, content marketing, or a related field.
- Strong writing and communication skills—able to craft compelling social copy and engage authentically with our audience.
- Deep understanding of social behaviors, trends, and digital communities—stays ahead of platform shifts and cultural moments.
- Experience managing a content calendar—ensuring alignment with brand priorities, marketing initiatives, and key cultural moments.
- Ability to collaborate with external creative partners (agencies, freelancers) while maintaining brand consistency.
- Basic content creation skills—comfortable using tools like Canva, CapCut, or Adobe for simple graphics or video edits.
- Highly organized and proactive—able to juggle multiple projects, engage with the community in real time, and drive initiatives forward.
- Passion for brand storytelling and community-building—excited about growing a brand and fostering meaningful audience connections.
