Retention Marketing Manager, 12 Month Fixed Term

Description

We’re looking for an experienced marketeer who is a confident communicator with excellent skills in marketing, analytics and problem solving - essential to delivering our core metrics. You’ll plan and implement retention marketing roadmaps ensuring continual improvement through a test and learn approach, and applying best practice.

What you'll be doing...

Reporting to the Head of Retention, you’ll be responsible for driving yield and revenue, and improving lifetime value across our digital and print subscriber base. Delivering retention and engagement marketing initiatives to reduce churn and win back customers. You’ll be experienced in retention analytics and be confident in presenting results and recommendations to key stakeholders at all levels.Above all, you will be customer centric and will always deliver a first class customer experience, whilst also reviewing how we can reduce costs and maximise our retention budget to support LTV across the business.

Experience that will put you ahead of the curve...

At least 4 years experience in retention or CRM marketing, ideally from a subscriptions background
Experience with managing multi-channel marketing campaigns including email
Knowledge of CRM/CDP Platforms and automated digital journeys
Experience using Google Workspace apps and collaboration tools
Knowledge of the latest opportunities and trends within retention marketing
Have a creative approach to managing solutions from start to finish and not afraid to push boundaries

What's in it for you…

The expected range for this role is £29,000 - £37,750This is a Hybrid role from our Bath or London Office, working three days from the office, two from home, or the option to work remotely if you're not located in or around Bath/London.

Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Wellbeing support with access to our Colleague Assistant Programmes
Opportunity to purchase shares in Future, with our Share Incentive Plan

… Plus more great perks based on your locationInternal job family level P5

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.#LI-HD1#LI-Hybrid

Life at Marketforce

Marketforce (UK) Ltd is the UKâ€™s leading newstrade sales, marketing and distribution company and part of Future PLC. As the market leader, weâ€™ve built our reputation on working effectively with all elements of the magazine supply chain to achieve our clientsâ€™ marketing and distribution objectives.

Thrive Here & What We ValueEmbracing and celebrating diversity | Fair and inclusive hiring practices | Opportunity to purchase shares in Future, with our Share Incentive Plan | Uncapped leave policy | Wellbeing support with access to Colleague Assistant Programmes</s> | Embraces and celebrates diversity, making it part of who they are. | Welcoming talent from every walk of life. | Provides uncapped leave to manage workload and time. | Offers a share of profits with a bonus when targets are hit. | Rewards referrals with bonuses when new hires join Future. | Offers wellbeing support through Colleague Assistant Programmes. | Provides opportunities to purchase shares in Future, with their Share Incentive Plan. | Has an internal job family level E6.</s> | Building a workplace where everyone feels valued, respected, and empowered to thrive | Keeping hiring fair and inclusive, welcoming talent from every walk of life.</s> | Comprehensive medical, dental, and vision insurance | Commuter benefits offered for hybrid work schedule | 401k matching | Uncapped holiday policy | Share of profits with bonus when targets are hit | Opportunity to purchase shares in Future through the Share Incentive Plan | Corporate ClassPass account for discounted plan rates | Voice and inclusion not just in recruitment processes, but everything we do. We’re an equal opportunity employer and will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs.</s> | Opportunity to Purchase Shares in Future</s> | 1. Uncapped leave, because we trust you to manage your workload and time | 2. When we hit our targets, enjoy a share of our profits with a bonus | 3. Refer a friend and get rewarded when they join Future | 4. Wellbeing support with access to Colleague Assistant Programmes | 5. Opportunity to purchase shares in Future, with Share Incentive Plan | 6. Internal job family level E7</s> | Uncapped vacation time | Comprehensive medical, dental and vision insurance | Commuter benefits offered for your hybrid work schedule | Bonus when we hit our targets | Opportunity to purchase shares in Future, with our Share Incentive Plan</s> | Offering uncapped leave and wellbeing support with access to Colleague Assistant Programmes | Providing opportunity to purchase shares in Future through Share Incentive Plan</s> | 1. Uncapped leave policy to manage workload and time | 2. Bonus when targets are hit | 3. Wellbeing support with access to Colleague Assistant Programmes | 4. Opportunity to purchase shares in Future, with Share Incentive Plan | 5. Internal job family level E5</s> | 1. Emphasis on inclusion and diversity | 2. Opportunities for career growth and development | 3. Uncapped leave policy | 4. Share Incentive Plan for employees | 5. Colleague Assistant Programmes for wellbeing support</s> | Opportunity to Purchase Shares in Future with Share Incentive Plan | Uncapped Leave for Managing Workload and Time | Wellbeing Support through Colleague Assistant Programmes</s> | Keeping it fair and inclusive, welcoming talent from every walk of life | Providing wellbeing support with access to our Colleague Assistant Programmes | Purchasing shares in Future, with our Share Incentive Plan | Having ambitious plans that further build on our growth momentum and unlock new opportunities</s> | Keeping it fair and inclusive when hiring talent from every walk of life | Providing uncapped leave and wellbeing support with access to our Colleague Assistant Programmes</s> | Welcoming talent from every walk of life</s> | Inclusive approach to flexible working | Continuing to promote diversity and inclusion not just in our recruitment processes, but everything we do.</s> | 2. Fair and inclusive hiring practices | 3. Opportunity for career growth and development | 4. Uncapped leave policy | 5. Share in incentive plan</s> | 3. Colleague Assistant Programmes for wellbeing support | 5. Emphasis on inclusion and diversity</s> | 4. Wellbeing support with access to our Colleague Assistant Programmes | 5. Opportunity to purchase shares in Future, with our Share Incentive Plan | 7. We embrace and celebrate diversity, making it part of who we are. | 8. Different perspectives spark ideas, fuel creativity, and push us to innovate.</s> | 2. Bonus for hitting targets | 5. Our Future, Our Responsibility Inclusion and Diversity at Future</s> | Bonus scheme based on hitting targets | Emphasis on inclusion and diversity, making it part of who we are.</s> | 4. Share Incentive Plan for purchasing shares in Future</s> | 1. Embracing and celebrating diversity | 3. Ambitious plans for growth and innovation</s> | 2. Share of profits with a bonus | 3. Opportunity to purchase shares in Future, with our Share Incentive Plan | 4. Internal job family level E6 | Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.</s> | 13. Uncapped leave, because we trust you to manage your workload and time | 14. When we hit our targets, enjoy a share of our profits with a bonus | 15. Wellbeing support with access to our Colleague Assistant Programmes | 16. Opportunity to purchase shares in Future, with our Share Incentive Plan | 17. Internal job family level E6 | 18. We embrace and celebrate diversity, making it part of who we are. | 19. We keep it fair and inclusive, welcoming talent from every walk of life.</s> | 1. Inclusion and Diversity at Future | 4. Emphasis on WorkLife Balance and Wellbeing Support</s> | Uncapped leave because we trust you to manage your workload and time | Share of profits when targets are hit with a bonus | Opportunity to purchase shares in Future with our Share Incentive Plan | Internal job family level P6</s> | 2. Share of Profits with Bonus | 5. Inclusion and Diversity Emphasis</s> | 5. Internal Job Family Level E6</s> | 3. Providing Reasonable Adjustments for Employees</s> | Our Future, Our Responsibility - Inclusion and Diversity at Future</s>