Onsite Support Specialist

Lyra Technology Group is seeking an Onsite Support Specialist for our OpCo, UIS Technology Partners. The Onsite Support Specialist will play a key role in ensuring the smooth operation of various devices, including PCs, laptops, Macs, Chromebooks, and iPads. This position involves both onsite and remote technical support for clients in the San Jose and San Mateo area. You will be responsible for device setup, troubleshooting, repairs, preventative maintenance, and addressing service delivery challenges.

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

UIS Technology Partners is a managed IT services provider that offers a range of technology solutions to businesses, educational institutions, and other organizations. They provide onsite and remote IT support, device management, network services, and cloud solutions, ensuring that clients' systems and devices run smoothly. Additionally, UIS offers consulting, security, and compliance services to help clients optimize their technology infrastructure. With a focus on proactive management and troubleshooting, they work to minimize downtime and improve overall productivity.

Provide technical support to clients, addressing issues related to hardware, software, and connectivity. Set up, troubleshoot, and repair various devices (PCs, laptops, Macs, Chromebooks, iPads). Maintain an inventory of technological equipment and manage the ordering of related supplies. Troubleshoot network issues, resolve service delivery problems, and escalate business and technical challenges as necessary. Perform preventative maintenance to ensure the ongoing performance and longevity of devices.

Communicate professionally with engineers, clients, and managers to ensure timely resolution of technical issues. Work both independently and as part of a team, ensuring that tasks and priorities are managed effectively. Be available for emergency responses and rotating on-call shifts as required. Participate in team meetings, training, and development sessions.

IT-related associate degree or a minimum of 1 year of hands-on experience in technical support. Strong customer service skills with the ability to communicate effectively in person, over the phone, and via email. Hands-on experience with Microsoft Operating Systems (Windows 7, Windows 10), MAC OS, and Chrome. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.). Flexibility to work rotating shifts (primarily 8 am - 5 pm, with potential shifts ranging from 7 am - 3 pm and 9 am - 6 pm).

Knowledge of Google Apps (Docs, Sheets, Drive, etc.) is a plus. Previous experience working in a Managed Service Provider (MSP) environment is a plus. Foster customer satisfaction by providing clear, timely communication and proactive support. Utilize excellent listening, problem-solving, and communication skills to assist customers with challenging issues The targeted base compensation for this role is $68,500-72,000 per year and will operate on a hybrid in-office schedule (Tuesday-Thursday) in San Jose, CA.

This position requires the ability to pass background checks as required to work within school districts. If you are ready to make an impact and grow with a company that values collaboration and continuous improvement, please submit your resume detailing your qualifications and interest in the position!