Delivery Operations Associate (Uruguay)
Passion Driven. Purpose Guided. Our People Make the Difference.
Location:
Uruguay Office Hybrid
Reports To:
Director of Delivery Operations
Why Neocol?
Neocol helps the world’s most innovative subscription companies solve their most pressing initiatives to ignite outpaced subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the subscription economy, Neocol has created repeatable playbooks and assets that empower transformation at the highest level.
Day in the Life of a Delivery Operations Associate
As a Delivery Operations Associate at Neocol, you will ensure seamless coordination between Sales and Delivery. Your primary responsibility will be maintaining the Neocol Delivery Forecast and confirming accuracy in project planning, resource allocation, and revenue flow. This position requires strong attention to detail, proactive problem-solving, and managing shifting priorities effectively.
Key Responsibilities
Sales & Delivery Alignment:
- Act as the bridge between Sales and Delivery by ensuring accurate project tracking and resource planning.
- Enter new projects into FinancialForce PSA, building resource plans accordingly.
- Adjust project start dates and forecasted hours to align with shifting client expectations and deal closures.
- Evaluate the likelihood of deals moving or changing and adjust forecasts accordingly.
Project Oversight & Coordination:
- Review contracts and resource plans to ensure alignment with Neocol standards, escalating concerns when necessary.
- Facilitate handoff processes with Neocol Project Managers (PMs) to ensure smooth scope, schedule, and budget ownership transitions.
- Work with PMs to maintain resource continuity for project extensions.
Forecast & Revenue Management:
- Maintain an understanding of revenue flow, company profitability, and resource workload to optimize forecasting.
- Utilize Certinia PSA to ensure accurate delivery forecasting and time entry.
Collaboration & Communication:
- Attend weekly meetings with Competency Leaders to optimize staffing allocations.
- Engage with the Sales Team to gain insight into pipeline activity and upcoming projects.
- Coordinate with Solution Engineers to capture key project details, skill requirements, and client nuances for a smooth Sales-to-Delivery transition.
- Create and maintain documentation of Operations processes and procedures.
Our Core Values in Action
- Collaboration: Across all key stakeholders (employees, partners, customers), we must work together as a team to drive value in every interaction and implementation.
- Creativity: We enjoy getting creative in the way we solution with our customers, work with our teammates, and drive value with our partners.
- Trust: It is important that Neocol operates in a fun, open, and ethical environment. Trust is key to our culture.
- Ownership: We are an environment focused on results, and each individual has critical metrics for which they are responsible to help our customers and our organization.
- Passionate: Care about what you do, why you do it, and the impact that it has on our customers, employees, and partners.
Skills & Experience Required
- Ability to understand and manage shifting forecasts and their impact on resource planning and revenue forecasting.
- Strong interpersonal and communication skills across multiple channels.
- Detail-oriented with a proactive, problem-solving mindset.
- Ability to thrive in a fast-paced, dynamic environment while balancing multiple priorities.
- Ability to maintain confidentiality regarding sensitive financial and personnel information.
Preferred Qualifications
- Experience with FinancialForce PSA or similar project management software.
- Proficiency in Google Docs suite, with a strong focus on Google Sheets.
- Experience with Salesforce administrative skills.
Expected Outcomes (First 90 Days)
- Develop strong working relationships with the Sales Team and understand key contact points for Delivery-related inquiries.
- Gain proficiency in FinancialForce PSA and effectively maintain upcoming opportunities within the system.
- Assist the PMO in forecast maintenance.
- Develop a foundational understanding of Neocol Methodology to align with company processes.
Benefits/Work Perks
- 15 paid days off per year
- 5 paid company holidays
- New Year’s Day: January 1st
- Labor Day: May 1st
- Constitution Day: July 18th
- Independence Day: August 25th
- Christmas: December 25th
- Neocol Issued Laptop
If you're looking for a role where you can contribute to operational efficiency, support seamless project execution, and collaborate with both Sales and Delivery teams, we’d love to hear from you!Please note:Neocol is an equal-opportunity employer. Neocol does not discriminate against any employee or applicant because of race, religion, sex, sexual orientation, age, national origin, ancestry, disability, arrest or conviction record, marital status, military service, or any other characteristic protected by applicable local, state or federal law and reasonably accommodates applicants and employees as required by applicable law.
