Description
Popmenu is a fast-growing, venture-backed SaaS company in the restaurant/hospitality sector with more than 10,000 restaurant clients. We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and their customers. We started with our now-patented, dynamic menu technology that unleashes the power of a restaurant’s greatest marketing tool: the menu. Since then, we have been endlessly innovating to continue tackling existing and emerging industry needs.
We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and be a difference maker. We’re excited to meet you! If you're eager to embrace challenges and contribute to a company that values innovation and engagement, we invite you to apply for our Sales Development Representative position and be part of a team that's shaping the future of guest engagement in the restaurant industry.
At this moment, we are only accepting candidates based in the Atlanta, GA area.
Requirements
About This Opportunity:
We are looking for a talented Client Success Manager who will lead the growth, change, and success for our clients using Popmenu’s platform. We need someone in this role who can bring a great toolkit of best practices to the table and who is equally passionate about paving the way for long term adoption of our platform. Our ideal candidate is also very curious, so let’s talk about some details.
What's on Your Plate:
- Client Success: Our Client Success Manager takes full ownership of ensuring that the adoption and retention of a portfolio of clients. That includes everything from speaking with clients about our tools, providing them best practice resources and supporting their growth. Our Client Success Manager is responsible for a net retention goal as well as upselling our clients who want to growth their partnership with us!
- Support for Restaurant Owners: Whether it’s general advice, billing issues, or questions about product functionality, our Client Success Manager ensures that our clients get all their questions answered in a quick and effective way. There is always lot’s to do!
- Enablement Materials: Our Client Success Manager is not only reactive! They are passionate about creating engaging and helpful resources that our clients will love to utilize.
- Product Liaison: Our Client Success Manager is the link between our product team and our clients and internal teams, because he or she can translate “features” into “customer needs” and vice versa. This role will ensure that clients and internal teams always have up-to-date information on new product functionality and updates
Bottom line – in this role it is your responsibility to make sure that our clients find continued value in the Popmenu platform. So what are the skills we are looking for?
What You Bring to the Table:
- Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
- Entrepreneurial approach - a high degree of autonomy and self-motivation and a hunger to conquer unknown territory
- Experience negotiating and navigating subscription renewals and churn conversations.
- Demonstrated organizational skills, proven ability to complete long-term goals and handling critical tasks and issues at the same time
- Natural curiosity and willingness to learn, whether it’s new technical skills or understanding the client environment
- Proven success with rolling out products to clients, ideally in the restaurant industry
- 1-3 years of customer success experience
Benefits
At Popmenu we believe in transparency and meeting candidates at eye level. We know that money isn’t everything - but it is important. For this role, we have determined a compensation range of $65k to $73k base salary + bonus potential, in addition to company equity to be a fair and attractive offer. We would love the opportunity to meet you and learn more about you and your background. Final offer amounts are determined by multiple factors and may vary from the amount above.
What We’re Serving:
- Genuine Core Values: We asked our employees what’s most important to them in the workplace and carefully sculpted our 4 core values to truly represent our company culture. On a quarterly basis, peers recognize each other for exemplifying our values with what we call “Super Booms”.
- Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (aka “Super Boom” winners) pick a cause they are passionate about, and we make a donation in their name.
- Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing as well.
- Company Ownership: When we say, “Act Like an Owner”, we put our money where our mouth is! Every single team member receives meaningful company equity options because we recognize that every role is important for our success.
- Benefits for the Whole Family: Along with the typical medical, dental, vision, 401K benefits, we’ve got your furry family members covered with our Wagmo Wellness Plan.
