Lead Mobile Crisis Specialist

Position Title: Lead Mobile Crisis Specialist

FLSA Classification: Exempt

EEOC Classification: First/Mid-Level Manager

Location: Wayne County

Position Type: Full Time

Reports to: Program Manager of Outreach Services

Job Number:

Summary: 

 Schedule:

Responsibilities: 

• Provides individual and clinical supervision, evaluates staff performance, and makes recommendations for personnel actions to the COPE Manager, when needed.  
• Directs day-to-day operations of the COPE Team, and is responsible for scheduling of team meetings, services, and staff time schedule
• Ensures documentation quality and compliance with the behavior health code and all funding sources 
• Responsible for overall compliance metrics of the COPE Team and for motivating individual staff performance to meet program goals and objectives.  
• Responsible along with the COPE Night Team Lead for being on call for clinical support 2am-8:30am M-F and 2am-5pm on Saturday and Sunday. Responsible for recommending changes to the COPE Manager that would improve service delivery, program metrics and funder relationships
• Responsible for ensuring the coordination between COPE Team members
• Works collaboratively with professional peers (hospitals, DWIHN and Hegira) to coordinate the delivery of services
• Responsible for reviewing and signing off on all PARs with inpatient dispositions during the day shift and see that staff are completing the PAR log
• Responsible for checking missing SALs in Power BI and reporting to the NSO finance team
• Responsible for the recruitment and training of new COPE staff and assessing for staffing needs
• Responsible for supervising staff ongoing training, ensuring appropriate accreditation for each team member
• Responsible for working collaboratively with Performance Improvement team on formal internal or external audits
• Responsible for covering for the Night Shift Team Lead-COPE when needed
• Responsible for approving all COPE staff timesheets and CTO
• Responsible for attending all COPE huddle meetings
• Additional Duties as assigned by Manager

Leadership Skills:

• Adept at inspiring, influencing, and enabling others to achieve goals
• Competent in crisis assessment with specific knowledge in best practices for completing PARs
• Knowledgeable in criteria for the array of dispositions, assessing for least restrictive environment
• Promotes a harmonious work environment
• Develops performance objectives for direct reports
• Supervises staff which includes mentoring, coaching, training, and administering disciplinary actions as necessary in keeping with Human Resources policies and procedures
• Delegates by allocating decision making and other responsibilities appropriately and effectively
• Gives performance reviews on time and takes an active role in the development of subordinates

Professional Skills:

• Complies with and adheres to department and NSO policies and procedures.  
• Adheres to established quality and performance improvement standards.   
• Works effectively with others to accomplish goals/resolve problems.   
• Organizes work well and uses time effectively.
• Maintains consistent work attendance.  
• Maintains good operating environment by attending work on time as scheduled.
• Professionally represents NSO and promotes NSO mission and vision statements.  
• Promotes a harmonious work environment.
• Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.       
• Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
• Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
• Complies with contractual and regulatory requirements, as needed.  
• Fosters commitment, team spirit, pride and trust.  
• Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities. 
• Able to anticipate and bring about change when needed.
• Performs other duties as assigned. 

Candidate Requirements:

• 3-5 years’ experience in behavioral health
• 5 years’ experience with clinical assessment and/or crisis intervention work in a behavioral health setting
• 3 years of supervisory experience (required)
• Familiarity with CMH (preferred)
• State of Michigan Licensed Master Social Worker (LMSW) (Required)
• Master’s degree in social work from an accredited College or University