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Full-timeDescription365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.As a nine-time honoree on the Inc.
5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers. The role of Senior Customer / Collections Specialist is an important part of any Finance & Accounting team. Acting as a key interface for customer satisfaction, company cashflow, and Enterprise customer billing needs, this Specialist focuses on maintaining excellent customer rapport, tracking company DSO, and ensuring prompt attention to customer billing issues or concerns.
This role reports to the Senior Manager of Revenue Operations. The Senior Customer Account / Collection Specialist will be involved in many aspects of the accounting and finance functions with a primary focus on day-to-day operations primarily with our larger Enterprise customer accounts, month-end closing processes, and special projects as well. To succeed in this role, you should have the ability to work harmoniously with customers and co-workers, be able to handle several customer requests and billing concerns at a time and maintain swift email responses to daily incoming notices. Your ability to remain calm with customers yet firm with past due accounts and to multi-task will be integral to your success.
Essential Functions & Responsibilities
- Maintain accurate and up-to-date customer account information, with a focus on larger Enterprise accounts.
- Respond to daily customer requests for account or invoice changes
- Develop friendly and lasting relationships with customers regarding their payment activity to ensure timely receipts
- Track and analyze company DSO to monitor payment trends and improve cash flow
- Prepare and send monthly account statements to customers
- Prepare Excel spreadsheets of monthly data for external reporting needs
- Email and phone communication with customers, including report notifications
- Assist with month-end close including, but not limited to, reconciliation of accounts, detail analysis, and report generation
- Establish and update process documents for all accounting functions performed
- Ensure accuracy, completeness, and timeliness of transactions processed
- Identifying areas for process improvement for Collections team by applying independent judgement on policies and procedures
- Process payments for customer accounts, including credit card payments, batching, application, and reconciliation with the credit card processor
- Conduct research on discrepancies, implement corrective actions, and resolve complex billing disputes
- Lead and support successful collection activities, providing guidance and best practices to the team to create efficiencies and improvements
- Other duties as assigned by the Senior Manager of Revenue Operations or the Controller
Requirements
- 8-10 years customer account and collection experience
- Experience in ERP systems (Sage Enterprise Management) beneficial, but not required
- Outstanding computer skills including Microsoft Excel and Outlook
- Self-managed, self-starter able to work in a rapidly changing environment
- A team player with excellent communication skills, both verbal and written
- Able to interface and maintain effective relationships with all departments, employees, and customers in a team-oriented environment
- Excellent documentation skills
- A track record of following through on commitments
- Excellent planning, organizational, and time management skills
- A history of leading and supporting successful collection activities
- 2-3 days in office for hybrid scheduling
