Major Incident Response MIR Specialist

Job Summary:

What’s in it for you: 

• Join a premier technology firm specializing in innovative solutions.  
• Be part of a collaborative, inclusive, and innovative work culture.  
• Enjoy tremendous growth potential in a high-performing team environment.  
• A robust benefits package: 
• Health, dental, and vision insurance  
• Life insurance  
• Short-and-long term disability  
• Paid time off (PTO)  
• 401k retirement plan with employer match 
• Annual Professional Development Reimbursement Program  
• And more! 

What you will do:

• Rapidly assess IT outages, referencing internal documentation to determine Major Incident category.
• Immediately initiate Major Incident response protocols when confirmed, including ticket creation in Remedy and leadership notification.
• Craft and disseminate clear, concise, and accurate communications to senior leadership throughout the lifecycle of a Major Incident.
• Collaborate closely with technical teams to gather timely updates and ensure communication accuracy.
• When significant IT service disruptions occur, draft and coordinate NOTAM (Notice to Airmen) alerts for widespread dissemination.
• Diligently maintain accurate records within the Remedy ticketing system, including incident details, updates, and resolution information.
• Actively contributes to the ongoing refinement of Major Incident response processes and documentation.

What you will bring:

• An active DoD SECRET Clearance
• An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution.
• NOTE:  Education and experience requirements may be substituted with:
• A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.
• No degree and eight years general experience of which at least six years is specialized experience.
• Security+ CE or equivalent level certification.
• 5+ years’ experience, of which at least three years must be specialized.
• Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.
• General experience includes information systems development and other work in the client/server field, or related fields.
• Exceptional Attention to Detail: The ability to accurately assess information and maintain meticulous records is paramount.
• Strong Communication Skills: Possesses excellent written and verbal communication skills, capable of conveying complex information clearly and concisely to both technical and non-technical audiences, especially in high-pressure situations.
• Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines with minimal direction at times.

How you will wow us:

• Mastery of Microsoft tools and applications
• Working knowledge of the Air Force and/or DoD is a plus.
• Bachelor’s degree is desired. in a technical or related field.

Top Places to Work for 2024.

• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking to enable continual growth and powerful solutions
• Accountability: Take ownership of and pride in our actions and service delivery
• Inspire: Be inspired to be your best self and have fun in the process
• Integrity: Do the right thing, the right way, every time!
• Stewardship: Careful management of something entrusted to us.