About Smartcat
Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises. Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This results in a highly fragmented and inefficient supply chain, high costs, unacceptable turnaround times, and quality issues. Using highly qualified internal resources to translate or create multilingual content (insourcing) solves the quality problem for enterprises, but if done manually, it can't solve for scalability, high cost, and slow turnaround.Smartcat changes the ROI equation in favor of insourcing with its Language AI platform for enterprise end-users.
It delivers high-quality, instantaneous AI translations or generates new content in any language by tapping into a customer-specific multilingual content library. The AI output is further refined through human editing by the client's internal reviewers or experts from the Smartcat's embedded global marketplace of linguists and content editors. This AI output continuously improves through the editing feedback loop, ensuring consistent and customer-tailored results.More than 1,000 global companies including ~20% of the Fortune 1,000 trust Smartcat to communicate their innovations and ideas all over the world.As a dynamic Series C company, Smartcat is growing at 130% YoY, thanks to the high and quick ROI it delivers to global enterprises.
It's well-funded by notable VCs, and is capital efficient, offering a unique blend of hyper-growth potential with downside protection and the capacity for long-term planning and strategy.
Why you should join our team
Imagine stepping into a pivotal role where you'll architect the very foundation of our People strategy at a hyper-growth, globally-minded organization that's disrupting industries with cutting-edge AI and innovation. As a Manager, you'll not only have an HR Generalist / People Partner reporting directly to you, but you'll also be empowered with significant autonomy and trust to cultivate a People Operations function that's renowned for being high-performing, deeply empathetic, and exceptionally productive by using AI.
This is your chance to leave a lasting impact and shape the future of our most valuable asset: our people.
Mission
Reporting to the VP of People, you will empower our global team members and advance organizational goals by modernizing HR practices. You'll be at the forefront of leveraging AI to streamline your daily work, ensuring impeccable data accuracy, fostering inclusive and culturally attuned communication, and proactively tackling challenges to cultivate an environment where everyone thrives. You'll be a vital resource as the second point of contact for all HR-related matters, playing a crucial role in orchestrating HR operations for our global team.
We are a 250-person global company in 38+ countries and 20+ US states. We have 60+ employees based in the USA today. The majority of our workforce is in Europe. We are growing like gangbusters. Last year we hired 140 people. This year we are planning on hiring 130 - 160 globally. To thrive in this global role, fluency in English at a C2 level or higher is essential, and proficiency in Russian at a B2 level or higher will be a significant advantage. Must be located on the East Coast in the USA. Highly preferred if you are based in Boston, MA so that you may go into our office at least once a week. Only candidates based on the East Coast will be considered. Relocation is not offered.
Outcomes
- Spearhead the successful launch of our Fall Talent Review in September, empowering managers and employees through targeted training and skill development initiatives.
- Pioneer AI-Powered People Operations. Be at the forefront of identifying and implementing innovative AI solutions to dramatically boost our team's productivity, freeing up valuable time from manual tasks and significantly enhancing the employee experience.
- Take full ownership of our comprehensive benefits program, including leading US Open Enrollment in August, optimizing plan design, nurturing our relationship with our benefit broker, expertly managing leave of absence, ensuring compliance, and streamlining processes for maximum employee satisfaction.
- Execute our compensation philosophy by owning the variable compensation calculations and payouts process while developing a robust and scalable compensation framework grounded in industry best practices, ensuring we attract and retain top talent.
- Creating impactful engagement and learning programs that deeply reinforce our unique culture and foster continuous innovation across Smartcat.
How you’ll ramp
By Day 30: Laying the Foundation for Impact
- Become a Power User of Our People Ecosystem: Dive headfirst into our suite of cutting-edge HR tools, including Google Workspace (Sheets, Slides, Docs), HiBob, Gusto, Metaview, Notion, Miro, Slack, Pave.com, and Remote.com. You'll quickly gain mastery over these platforms, enabling you to drive efficiency and innovation within our People Operations function.
- Master the Global Landscape of People Operations: Immerse yourself in our diverse global People Operations processes, from seamlessly onboarding and offboarding team members to expertly navigating performance management, talent reviews, and benefits administration. You'll gain expertise across our US, UK, Armenia, and CIS-based teams, as well as our valued contractors and independent entrepreneurs.
- Shape the Future, Present Your Strategic Vision: Within your first 90 days, you'll synthesize your initial learnings into a compelling 60-90-120 day roadmap, presenting your strategic insights and proposed initiatives directly to the VP of People and the People Operations Leadership team. This is your opportunity to influence our future direction.
- Forge Meaningful Connections: Immediately begin building strong, collaborative relationships with key internal and external stakeholders. You'll become a trusted partner, and an empathetic manager, understanding their needs and contributing to a positive and productive work environment.
Day 60: Driving Key Initiatives Forward
- Elevate Our Talent, Lead the Fall Talent Review: Take ownership of our Fall Talent Review, implementing updates and improvements based on valuable feedback from the Spring Talent Review cycle. You'll play a crucial role in identifying and developing our top talent.
- Formalize Core People Operations Processes: You'll be instrumental in prioritizing and formalizing essential People Operations processes, including onboarding, off-boarding, benefits administration, variable compensation calculations and payouts, and leave of absence requests. Your efforts will create clarity and efficiency for our entire organization.
- Prepare for US Open Enrollment: You'll be at the forefront of preparing for our annual Open Enrollment in the USA, ensuring a smooth and informative process for our US-based employees.
Day 90: Shaping Our Global People Strategy
- Lead Global Compensation Strategy: Initiate the critical compensation benchmarking process for all roles across Smartcat's global footprint using Pave.com. Your analysis will directly inform our competitive and equitable compensation strategy.
- Cultivate Our Culture, Deliver Impactful Company-Wide Training: You will design, deliver, and measure training programs that deeply reinforce Smartcat's unique culture and clearly define expectations for both individual contributors and managers. Your work will directly contribute to a thriving and aligned workforce.
- Connect Our World, Architect a Plan for Global Connection: Introduce an innovative plan to foster a strong sense of company connection and culture among our globally dispersed team. Your ideas will be vital in building a cohesive and engaged global community
What you’ve accomplished
- You have a track record of success building a scalable, data-driven people operations function that encompasses benefits, employee relations, performance management, talent development, onboarding, off-boarding, and learning and development
- You are eager to share your experience and insights making data-driven decisions to inform people operations processes and policies and using data to tell stories. Rather than reporting on the data, you know how to tell a story with the data. Let’s talk about pivot tables and vlookups and xlookups.
- You understand how to balance the strategic big picture with the tactical execution and can easily switch between the two at any moment.
- You’re a people manager that people love working for and working with! You’re a great coach, mentor and business partner. You understand the art of pushing back to challenge the business and the art of having difficult conversations.
Why joining Smartcat might be your best move so far
- Fully remote teamWe are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon.
- Innovating a $100 Billion industrySmartcat’s innovative approach towards multilingual content, taps into a $100B industry. Our platform enables enterprise end users to stop using traditional outsourcing methods, and start enjoying an easy-to-use, AI-powered SaaS, that delivers immediate high-quality results, at a fraction of the cost.
- High impact role enabling innovation and inclusion in organizationsYou will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
- Join the rocketship to scale-up 10x and beyond togetherWe are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
- Smartcat Culture: Where Diversity Meets High PerformanceAt Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.
