👋 About Olly Olly
Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we're blending technology and real-world expertise to empower businesses across the U.S. like never before.We believe small businesses are the backbone of our economy. That's why we're on a mission to provide them with tools, strategies, and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably—without the hassle.The Olly Olly platform complements our hands-on service perfectly: it's no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow, and maximize revenue with minimal effort—so they can reclaim their time to focus on what they do best.
🌎 Our Vision
We aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly.Our journey began as an agency, and we've already helped thousands of clients succeed. Now, we're embracing an exciting new chapter: becoming a SaaS-first company. By combining hard-earned human expertise with AI and automation, we're creating affordable solutions that give business owners peace of mind while driving measurable success.
🫵 What You'll Own
- Supporting IT operations, employee onboarding, and help desk management.
- Ensuring smooth IT issue resolution and system access for employees.
- Partnering with People Ops and leadership on IT-related improvements.
🚀 What You'll Be Doing
Employee Onboarding & Offboarding
- Ensure a seamless onboarding experience by setting up necessary licenses, accounts, and training schedules.
- Partner with Hiring Managers and Workplace Experience Coordinators to provide new hires with the required equipment.
- Manage the offboarding process, including timely deactivation of accounts and retrieval of company assets.
IT Help Desk Support
- Assist employees with routine IT issues such as password resets, computer troubleshooting, and account transfers.
- Partner with software vendors and outsourced IT support to escalate advanced IT issues.
- Monitor and respond to Help Desk tickets in a timely manner, ensuring completion and employee satisfaction.
- Maintain an up-to-date inventory of company assets, including computers, monitors, and access cards.
- Communicate with People Ops, leadership, and other stakeholders for approvals and collaboration.
Continuous Improvement
- Support operational improvement initiatives related to company software, IT processes, and SOPs.
- Stay up to date on emerging technology and best practices to enhance IT support operations.
- Other duties as assigned.
✅ What Success Looks Like
- Employees receive timely IT support and assistance.
- Onboarding and offboarding processes are executed efficiently.
- IT issues are resolved promptly with minimal disruptions.
- IT asset management is accurate and up to date.
- Continuous improvements are identified and implemented.
✅ What You Bring
- 2+ years of professional experience in IT support or a related service role.
- Experience utilizing ticketing systems.
- Bachelor's degree or equivalent work experience (preferred).
- Native-level English proficiency (spoken and written).
- Technical proficiency in G-Suite, HubSpot, Slack, and Excel (Adobe Creative Suite is a plus).
- Strong written and verbal communication skills with the ability to engage employees at all levels.
- Grit and agility to thrive in a fast-paced startup environment.
🌟 What You'll Love About Working at Olly Olly
- Work from home.
- 15 days PTO + 10 company holidays.
- US Based Monday–Friday schedule (8:00 AM – 5:00 PM, weekends off).
- An inclusive, fast-paced startup culture with career growth opportunities.
💡 Why Choose Us?
At Olly Olly, we take pride in creating a supportive and dynamic workplace where innovation thrives. Our employees are empowered to take initiative, grow their careers, and make an impact in a high-growth environment.
🌈 Diversity and Inclusion at Olly Olly
At Olly Olly, we embrace and celebrate our differences. We believe diversity fosters innovation and better problem-solving. We are an equal-opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, disability, or any other protected status.Join us in making an impact!
