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Account Manager
The Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and identifying opportunities for business growth. This role involves managing client accounts, coordinating with internal teams, and delivering exceptional service to maximize customer satisfaction and retention.
Key Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for assigned accounts. -Develop and maintain strong, long-term client relationships. - Understand client needs, challenges, and business goals to provide tailored solutions.
Sales & Business Development:
- Identify opportunities for upselling and cross-selling products/services. -Work with the sales team to meet revenue targets and business objectives. - Develop proposals, presentations, and contract negotiations. Account Management &Strategy: - Ensure timely delivery of solutions and services based on client expectations. - Monitor key account performance and provide regular reports. - Develop strategic account plans to drive customer satisfaction and loyalty.
Internal Coordination & Communication:
- Collaborate with internal sales and production teams to meet client needs. - Communicate client feedback and concerns to relevant departments for resolution.
Reporting & Documentation:
- Maintain accurate records of client interactions, agreements, and sales activities in CRM systems.
- Provide regular updates to leadership on account performance and potential risks.
Requirements
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- 2-5 years of experience in account management, sales, or customer service preferably in the construction industry.
- Strong communication, negotiation, and interpersonal skills.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Experience with CRM software.
- Strong analytical and problem-solving abilities.
