BEAR’s Account Managers play a pivotal role in ensuring customer retention, driving product adoption, and fostering long-term relationships between BEAR and our customers. This position requires a blend of technical expertise, customer-focused communication, and proactive problem-solving skills.
Key Responsibilities:Customer Relationship Management:
- Build and maintain strong relationships with assigned customers.
- Act as the primary point of contact for technical inquiries, issues, and escalations.
- Understand customer goals and objectives to align BEAR solutions with their needs.
Technical Expertise:
- Possess in-depth knowledge of BEAR’s products and services.
- Stay up-to-date with industry trends and best practices.
- Provide technical guidance and advice to customers.
Account Planning:
- Develop and execute account plans, outlining customer objectives and strategies to meet them.
- Collaborate with sales and product teams to ensure customer needs are met.
Customer Education:
- Train customers on product usage, best practices, and new features.
- Create and deliver technical presentations and documentation as needed.
Communication:
- Act as a bridge between the customer and internal technical teams, facilitating effective communication.
- Provide regular updates to customers on the status of their inquiries or issues.
Feedback and Improvement:
- Gather customer feedback and insights to help improve product or service offerings.
- Advocate for customer needs within the organization.
Reporting:
- Maintain accurate records of customer interactions, issues, and resolutions.
- Generate reports to track customer satisfaction, usage, and support metrics.
Qualifications:
- Previous experience in a customer success or account management role.
- Strong technical background and understanding of relevant technologies.
- Excellent communication, presentation, and interpersonal skills.
- Problem-solving abilities and a proactive approach to customer issues.
- Ability to work collaboratively with cross-functional teams.
- Customer-centric mindset and a dedication to customer satisfaction.
Preferred Qualifications:
- Experience working in a managed services environment.
- Advanced technical certifications or relevant industry qualifications.
- Knowledge of Professional Service Administration software.
Required & Preferred Qualifications (if applicable):The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as these may change with business needs. BEAR Technologies reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by BEAR Technologies in its discretion to enable individuals with disabilities to perform the essential functions of this job.This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.Valid Texas Driver’s License* and insurability with the BEAR Technologies' insurance carrier.Individuals hired for this position may be required to drive a company vehicle.
A Motor Vehicle Report (MVR) will be run in conjunction with the background check during the contingent offer stage and annually/bi-annually for the duration of employment at BEAR Technologies. Candidates who fail the original background/MVR report or subsequent MVR reports may not be hired and/or terminated based on the results of the report.
