Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.
Join us on Our Journey
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for
a Bilingual Account Manager Collector
to join our team!The AM Collector is an excellent opportunity for recent graduates. The primary responsibility is to resolve early delinquency through collections activities. The AM Collector minimize losses to the portfolio by helping borrowers avoid delinquency and unnecessary fees, while also maintaining compliance standards in accurately documenting accounts in accordance with Fair Debt Collection Practices Act [FDCPA], state and federal regulatory guidelines, and company policies and procedures.
Qualifications Include:
- Associates degree preferred; some college is required
- Ability to communicate effectively with customers in Spanish through both verbal and written communications
- Collections or telephonic Customer Service experience is a plus
- Any mortgage experience is ideal
- Must be able to implement rules and regulations to be compliant with investor and SPS guidelines
- Comfortable working in a sales environment
- Strong customer service skills
- Exposure to a sales platform is a plus
- Ability to work nights and weekends
- Must have a professional demeanor
- Strong internal and external customer service skills, including professional telephone manner and ability to write short business correspondence
- Track record of building relationships with customers
- Proven ability to adapt to a changing environment
- Detail-oriented with the ability to accurately gather, maintain and analyze data
- Strong multi-tasking, self-management / self-motivating skills
- Ability to take direction while maintaining self-management /self-motivating skills
- Ability to acclimate to an ever-changing/fast-paced environment
- Very strong verbal and written communication skills
- Strong analytical skills
- Proficient computer and keyboard aptitude; familiarity with basic Office applications (Outlook, Excel, Word)
- Ability to work independently as well as part of a team
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Featured Benefits
- Medical, Dental, and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
Compensation
- The hiring range for this position is between $39,104.00-$44,304.00 annually
- This position is eligible for a monthly incentive
Fay Cares!
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives.
We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.
