Company Summary
CommunityWFM (formerly WFMSG) was founded in 2005 by a team of industry-leading workforce management consultants. Today, CommunityWFM provides a modern and simplified approach to forecasting and scheduling contact center agents through two product versions, Enterprise and Essentials. CommunityWFM is a trusted partner to some of the most recognized organizations across healthcare, insurance, financial services, retail, and technology.Position SummaryThe Onboarding Consultant (Software Trainer) role is focused on configuring and training new CommunityWFM customers utilizing a consultive and interactive approach.
Onboarding Consultants lead new customers through three training sessions totaling 8 days of training. Additional responsibilities include assisting the help desk support questions, occasional product testing and an array of other workforce management (WFM) oriented tasks.Responsibilities • Execute CommunityWFM product training to a diverse set of customer types in remote and on-site training environments • Record all customer interactions within internal project management tool • Follow up and make scheduled call backs to customer when needed • Manage client expectations • Ensure training projects are completed within a specified timeframe • Advocate for best practices and culture change initiatives to optimize product use • Assist with internal projects as needed • Express enthusiasm as an ambassador for WFM technologyRequirements •Verbal and Written proficiency in Spanish and English •Minimum of 5 years of WFM experience • Minimum of 3 years of hands-on experience using a commercial WFM software solution (CommunityWFM product knowledge preferred) • Detailed understanding of workforce management practices and principles • Strong presentation skills in video conferencing and classroom environments • Proficiency with Microsoft Office Suite. • Ability to lead and partner successfully with new and existing clients • Ability to engage and collaborate at all levels of management • High level of integrity, judgment and follow through • Ability to work independentlyBenefitsHappy and engaged team members are crucial to our success! We strive to provide an environment that fosters learning and advancement with a conscientious effort to provide a positive work/life balance.We currently offer the following benefits and continually review and revamp our benefit programs based on employee feedback.• Competitive Salary• 100% Company Paid top tier Medical, Dental and Vision benefits for you and your dependents• 100% Company Paid Life/AD&D insurance and Short Term/Long Term Disability• Generous PTO Policy• Eligible for 17 Paid Holidays• Home Office Stipend• Continued Education Reimbursement• Automatic 3% Safe Harbor 401k Contribution• Eligible for Annual Bonus• Remote Work Environment
