Hi there! We're WebFX, a full-funnel revenue marketing agency based in the US. We've been 9x named a Best Place To Work, and we'd love to meet you! We are a fast-growing company of more than 700 FXers, that has doubled in size over the past 5 years, with talented team members in 6 US offices, 20+ states, and now based around the globe (and representing 18+ different countries!). While WebFX and our subsidiary companies, such as Nutshell CRM, SEO.com, and TeamAI, are growing rapidly, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that’s where you come in!
We're looking for people to join our mission to provide world-class full-funnel revenue marketing solutions to mid-size businesses worldwide. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.Learn more about our St Pete location here!What We’re Looking ForQualifications: - Bachelor’s Degree - open to any fields of study- 5+ years of experience in leading marketing, sales or customer success teams or a similar Director role- Digital agency experience is a plus- Service, Digital Marketing, Technology, Tech Consulting, or Software Service Background- Experience managing and maintaining a highly engaged and motivated team- Proven ability to create processes that streamline operations- Proven track record and passion for client service, sales, and surpassing goals- Experience working with customers to resolve escalated client challenges at a Director levelQualities:- Self-managed with excellent follow-through and initiative to get things done- Strong people management skills- Energetic, “can-do” attitude and grit to work through obstacles and complex problem resolutions- Excellent team player who works collaboratively to support the overall success of the business - Creative problem solver- Clear, responsive communication style- Track record of strong communication and an investment in personal professional development- Eager to develop positive relationships internally and externally to exceed goals- Strong attention to detail and highly flexible to changing priorities- Strong understanding of business operations and marketing strategy- Commitment to gaining institutional knowledge and building relationships both internally and externally- Willingness to use institutional knowledge to cut red tape- Incredibly adaptable and ability to work both within and outside of normal processes when needed- Strategic thinker with the ability to analyze data, identify trends, and drive actionable insights to achieve business objectivesWhat You’ll DoReports To: VP of Internet MarketingKey Responsibilities:- Team Leadership and Coaching: Direct report for 2-4 assistant managers (we call them coaches), providing guidance, mentorship, and support to effectively oversee a team of ~40 indirect reports- Foster a culture of collaboration, innovation, and continuous improvement- Demonstrate personal coaching capabilities by assimilating into a direct team initially, leading by example in team management and client interactions- Performance Management: Oversee team member performance, including performance escalations, reviews, and talent retention strategies- Develop creative solutions for upskilling and training to enhance team capabilities and drive results- Maintain a strong client service mindset, proactively identifying client needs and delivering innovative solutions- Monitor and manage key performance indicators (KPIs), service metrics, and delivery across teams to ensure client satisfaction and retention- Collaborate with teams to address client escalations and drive client-centric outcomes- Foster strong intra-departmental and inter-departmental communication to inform processes and drive results- Facilitate collaboration between teams and departments- Apply second and third-order thinking to anticipate challenges and opportunities, guiding teams towards strategic objectives- Measure success based on core metrics, including Client Retention, Client NPS, Upsells, Team Talent, eNPS, and Team Retention, ensuring alignment with departmental goals and FX valuesWhat You'll Get Opportunities for GrowthWebFX grew 250%+ over the past 3 years, and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics. Compensation is very competitive and commensurate with experience and will consist of both base and incentive pay.
Why Choose WebFX?
- We've been named the Best Place To Work in our home state of Pennsylvania 9 times 🎉- We have offices in Guatemala, South Africa, Ft. Myers FL, Harrisburg, Lancaster, and York, PA! AND we're continuing to grow! 🌱📈- Entry-level roles - over 90% of our openings are open to brand new college grads! 🎓 - Flexible Schedule (start your day between 8 and 10 am - when you do your best work!)- Love animals? Cool, so do we! That's why we have a Pet Friendly Office 🐶- Profit Sharing 💰 - 150% Company Match Of Personal Charity Donations- Our #FXBuilds program is set to positively impact 10,000 people around the world by 2024 - and every individual FXer’s work directly contributes! 🌍- Supplemental Insurance- 100% Company Match 401K (up to 4%) 💰 - Generous Paid Time Off 🏖- Employee Wellness Program, including a free FitBit and fitness challenges 👟- Love to learn? You sound like an FXer! FXLearns Library with hundreds of personal and professional growth books 📚- Humanitarian Trips ✈️- Health/Vision/Dental Coverage- New Parent Support 👶🏿👶- Dressing up everyday not for you? We get it! Enjoy our Casual Dress Code- Home Buyer Program 🏡- Personal Desk Fund 💰 - Green Commute Benefits- Pawternity Leave 🐱- Merit-based promotions (we promote from within, you will move up and grow here!)-The opportunity to be part of a passionate, driven team where we pride ourselves on delivering high-quality work that makes a real-world impact for our clientsCheck out our culture on social media:InstagramTwitterFacebook*You don't need to apply more than once even if you're interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications! We have a multi-step interview process, where we focus on giving both our candidates, and ourselves, opportunities to get to know each other a bit better.
While our process may be more thorough and perhaps longer than other interview processes that you've been a part of, our goal is to work together with our candidates to find a mutually beneficial fit, where a candidate is a great addition to the FXFamily, and WebFX is the right fit for their career goals. Interested in joining the FXFamily? You should definitely apply now!WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers.
Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here!Apply for this job
