ApplyJob Type
Full-timeDescription
Join the Cloud Revolution with Verve!
At Verve Cloud Inc., we don’t just keep businesses connected — we power the conversations that move them forward. From cloud-based voice and lightning-fast internet to next-level unified communications, we’re the one-stop tech partner for companies of all sizes across the nation. Our rock-solid, multi-carrier network is built for reliability, speed, and scale — just like our clients.
Why Verve? Because culture matters.
We're proud to be officially awesome — named a Great Place to Work five years running, and recognized by Fortune and Best Places to Work for making employee happiness and growth a top priority.Ready to bring the verve to your career? Let’s go.
Got a passion for tech and a heart for helping people?
At Verve Cloud, Inc., we believe great support is more than solving issues—it’s about creating experiences. We’re the kind of place where Legendary Service isn’t just a slogan—it’s a way of life.We’re looking for a Technical Support Representative to be the frontline superhero of our support squad. You’ll help our clients stay connected, solve problems like a pro, and turn “uh-oh” moments into “wow!” moments.Requirements
What You’ll Be Doing
You'll be our client’s go-to person for all things VoIP, network, and connectivity. Expect to:Solve real tech puzzles – Diagnose and fix issues around network connectivity, VoIP, and colocation services like a troubleshooting ninja.
- Keep it organized – Track, document, and close tickets like a boss using our internal systems.
- Spot the red flags – Escalate critical issues quickly and smartly.
- Deliver Legendary Service – Serve clients with warmth, clarity, and confidence.
- Talk them through it – Help clients identify networking components and walk them through solutions step-by-step.
- Think ahead – Spot usage trends and offer proactive solutions (or even an upsell when it fits).
- Coordinate on-the-ground help – Schedule and follow up on client/vendor site visits.
- Be the trainer – Teach clients how to use our services like pros.
- Customize services – Help clients adjust services and update billing info to fit their needs.
- Document like a rockstar – Keep client configuration info clean, current, and clear.
- Live the Verve values – Bring the company mission to life in every interaction.
What You Bring to the Table
You’ve got tech skills, people skills, and the kind of attitude that turns “let me help you” into “we’ve got this.”
- Integrity, accountability, and respect—no shortcuts here
- Excellent communication (you explain tech like a friendly translator)
- Master multitasker with great time management
- Detail-obsessed when it comes to notes, docs, and accuracy
- Calm under pressure—you know how to de-escalate and own it
- Deep understanding of how losing service impacts businesses
- Curious, solution-oriented, and always learning
Your Experience & Toolbox
Education & Experience:
- High school diploma or GED (required)
- 1+ year in tech support, IT help desk, or related field
- 1+ year in a call center environment
- Experience with endpoint troubleshooting (preferred)
- Familiarity with Cisco or networking coursework (bonus!)
- Knowledge of Layers 1–3 of the OSI model
- VOIP or networking hardware experience = big plus
Certifications (preferred, not required):
- Network+
- CCENT
- Other preliminary IT certs
Tech Know-How:
- Microsoft Office whiz (Outlook, Word, Excel, PowerPoint)
- Ability to research, document, and think critically
- Understanding of computer networks + remote troubleshooting
Salary Description$25-$30/Hour DOE
