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Job Title: Key Partner Manager
(Hybrid)
Location:
US-GA-Atlanta (Sandy Springs)
FLSA
: Exempt
Job Overview
:The Key Partner Manager I (NVR) is responsible for executing business goals and operational efficiency for Key Partners in the NVR channel. With a focus on driving revenue, managing ongoing operations, spearheading initiatives, and overseeing major projects, the Key Partner Manager collaborates across the organization to develop and execute programs fostering mutual success for Key Partners and Safe-Guard.
Job Responsibilities:
Program Management:
- Assist the Key Partner Leader in creating medium- and long-term strategies to drive adoption and penetration of company products, services, and solutions that grow partner and company revenue.
- Proactively manage and analyze program data and processes to identify issues that impede productivity, efficiency, quality, and service delivery.
- Oversee daily operations, program workflows, and compliance adherence.
- Implementing processes and initiatives across the organization that drive revenue and high-quality customer service experience and retention for Key Partners.
- Reviewing and analyzing operational metrics, KPIs, reports, external data, and market trends to identify and create mutual opportunities for growth and customer retention.
Account Management for Non-Auto Business
- Manage relationships with partners in the motorcycles, RVs, and marine sectors.
- Develop and execute strategies to grow revenue and market share in these segments.
- Monitor and analyze sales data specific to non-auto products and develop products/enhancements to current products to drive adoption.
- Coordinate with marketing to tailor campaigns for non-auto products.
- Ensure compliance with industry-specific regulations and standards.
- Provide specialized training and support for non-auto product lines.
- Conduct regular reviews and updates of non-auto business performance.
Dealer & Field Team Support:
- Train Key Partner Shared Services Consultants responsible for dealer and field team support, in handling standard daily requests and escalations.
- Ensure program materials and training modules (LMS) are current.
Marketing and Legal Coordination:
- Review marketing materials and coordinate with the marketing team.
- Update operational manuals and legal forms.
- Draft formal letters and announcements.
Quarterly Business Reviews (QBRs):
- Collect data from internal departments and prepare cohesive QBR decks.
- Schedule and run QBR meetings, including travel arrangements if necessary.
- Capture and distribute meeting notes and action items.
Job Requirements:
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Proficiency in relevant project management software and tools.
- Strong analytical and problem-solving skills.
- Sales background preferred.
#LI-Hybrid
Company Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
About Safe-Guard Products International:
Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S.
and Canada.For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
