Responsibilities
- Responsible for the establishment, development, and maintenance of the relationship with each client.
- Establish high-level Client relationships by way of technical and business skills/competencies and situational fluency.
- Encourage/demonstrate unity behind team/agency decisions made.
- Clearly establish objectives/priorities for client initiatives, and continue to develop, articulate, and adhere to agreed-upon strategies.
- Manage the implementation and adoption of service tools (systems and processes).
- Understand Client processes and applications as well as communicate Client technology product requirements.
- Understand the client’s product line and accurately maintain their inventory with integrity.
- Develop and articulate initial points of view relative to strategic, creative and media alternatives, and make decisions that reflect “layers” of thought — balance enthusiasm, insight, caution and discretion.
- Handle multiple projects/clients proactively to ensure projects are delivered on time, within budget and reflective of the company’s quality standards.
- Manage new product launches.
- Interface with Client personnel and third-party intermediaries as necessary to understand requirements and communicate related pursuit plans and activities.
- Promote solutions ahead of issues.
- Develop client trend analysis and look to provide value.
- Recommend changes in operations documentation and procedures to facilitate improved operation of the delivery of engagement objectives.
- Host Client Quarterly Business Review.
- Other duties as assigned.
Qualifications and Job Specifications
- Bachelor’s degree in Communications, Business or other related fields or a combination of equivalent education and experience.
- At least 2 years in account management or warehousing in the pharmaceutical industry.
- Excellent computer skills.
- Good mathematical ability, excellent organizational, communication, and interpersonal skills.
- Demonstrate the following:
- Critical thinking.
- Ability to learn quickly.
- Interest to work in a fast-paced environment.
- Attention to detail and organization.
- Strong verbal and written communication skills.
- Effective relationship building.
Technical Expertise
- Deftly navigate through ERP system – Tecsys Elite, Cognos.
- Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.
- Experience with warehouse or supply chain environments.
- Understanding of supply chain transportation.
- Ability to complete invoices and conduct/track analytics related to Client performance.
- Professional phone etiquette.
- Advanced public speaking and presentation skills.
- Excellent verbal and written communication skills.
- Clear and Professional diction in English.
Additional Employment Requirements
- Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen)
- Must be able to travel up to 25%.
- Must have a valid driver’s license.
Physical/Mental/Visual Demands
- Work is light to medium in nature with frequent walking to perform assigned tasks.
- Must be able to communicate clearly with shippers and employees.
Working Conditions
- Activities occur within a typical office environment.
Equipment Operated
- Equipment: Laptop computer, cell phone, fax machine, copier, and desk phone.
- Systems: Outlook, Excel, Word, PowerPoint and Tecsys Elite (Warehouse Management System).
LifeScience Logistics is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other federal, state, or local protected class.
