Client Experience Partner
About the CompanyOtus offers a seamless K-12 learning platform for administrators, teachers, students, and families.We implement amazing ideas from awesome people and we need more awesomeness on our team. Are you passionate, collaborative, love to geek out on technology, and want to work for a mission-driven company that is shaping the way teachers, students, and parents of students learn together? If so, we want to hear from you. Our diverse team consists of talented designers, developers, coaches, and leaders who share a variety of interests.
You'll find musicians, world travelers, beer enthusiasts, nerds, sports fans, and all-around great people who shape our positive culture. Your RoleWe are looking for a highly motivated Client Experience Partner to join our incredible team at Otus.Our top priority on the Client Experience Team is to support our clients and provide world-class service throughout their implementation. The ideal candidate will build long-lasting, trusted relationships with clients and act as a thought partner while ensuring they achieve their Otus goals. In this role, you will manage a portfolio of assigned clients, drive new business opportunities within existing accounts, and support clients throughout their lifecycle with Otus.This position requires a proactive, exceptionally organized, and experienced educator who thrives in a fast-paced and collaborative environment. You should be driven, adaptable, and passionate about learning technologies and educational pedagogies while maintaining a positive, client-focused mindset. Experience leading professional development for adults is required and use of Otus is a plus. Excelling in this role requires intuitiveness, independence, a willingness to collaborate, and a knack for building relationships.This role will report to either our Sr.
Director of Client Experience or Manager of Client Experience.Responsibilities
- Develop and maintain long-term client relationships, guiding them from onboarding through their customer journey.
- Inspire innovation and establish both short- and long-term implementation goals.
- Lead onsite Otus training sessions, professional development workshops, and webinars.
- Gain deep expertise in Otus' web-based platform, staying informed on updates and enhancements.
- Partner with fellow Client Experience team members to design campaigns and events that drive engagement.
- Maintain regular communication with key contacts through monthly emails and quarterly phone calls.
- Conduct biannual meetings with strategic accounts to assess progress and strengthen relationships.
- Monitor client usage and engagement to ensure alignment with their goals.
- Serve as a liaison between customer expectations and company objectives.
- Contribute to the knowledge base by documenting and tracking feature requests.
- Collaborate with internal teams to ensure educators’ perspectives are reflected in all Otus communications.
- Address technical inquiries ranging from basic to advanced, escalating as needed.
- Support client renewals and identify upsell opportunities.
- Perform other related duties as assigned.
Qualifications
- A personable and engaging demeanor that shines in person, over the phone, and via email.
- Exceptional communication and interpersonal skills.
- Strong verbal and written communication abilities, including effective presentation skills.
- Proficiency in troubleshooting and resolving technical issues.
- A data-driven and operational mindset to support client success.
- Patience and adaptability to navigate complex challenges and diverse personalities.
- A passion for helping others and a customer-first mentality.
- Meticulous attention to detail.
- Excellent organizational and prioritization skills.
- Foreign language proficiency, particularly in Spanish, is a plus.
- A minimum of a bachelor’s degree.
- 5+ years of experience in education as a teacher, instructional/technology coach, or school administrator.
- Ability to travel up to 40% nationally.
Benefits and Perks
- Excellent Medical, Dental and Vision coverage effective day 1 of employment
- 20 PTO days per year
- 5 Sick days per year
- 16 Holidays per year, including your birthday and a day to do something you love
- 12 weeks of full paid parental leave for the care of a new child
- $1,500 Annual Professional Development/Tuition Reimbursement Benefit
- Employer Paid Life and Short & Long Term Disability Insurance
- 401K Plan with a Safe Harbor Employer Match (up to 4%)
- $500 per year Work From Home Allowance
- MacBook Pro and two screens for your home office
- Company SWAG
Otus is an Equal Opportunity Employer and embraces diversity of every kind. You must be legally authorized to work in the US. Unfortunately, the company is unable to support sponsorships at this time.
