Summary
A Bluum Field Engineer II represents intermediate to advanced expertise and experience in AV integration. Field Engineer II’s are tasked with deploying complex solutions for the most complex integrated systems. In addition to configuring, testing, and consulting on mid-tier projects, Field Engineer II’s are called on to train clients on proper system operation and maintenance.Field Engineer II candidates will be expected to have knowledge of all three major control systems offered by Bluum (Crestron, Extron, and QSC), industry standard configuration of AV networks, and intermediate troubleshooting skills.
Additionally, a Field Engineer II should have knowledge of and ability in DSP design across all platforms and specific knowledge of intermediate programming for one of Bluum’s preferred DSP platforms (Biamp and QSC.)
Essential Functions and Job Duties
- System Deployment (50%)
- Prep systems for deployment in shop (firmware upgrades, load and pre-test code, configure standalone AV networks)
- Configure systems in the field to assure all scope of work points have been covered
- Work with programmers to remotely identify and correct complex bugs
- Commission systems per Bluum standards, including extended commissioning practices as purchased by clients
- Advise clients of possible change orders or enhancements available to deployed systems
- Train clients on proper system operation and maintenance (where applicable)
- Technical Support (25%)
- Assist technical service staff with break fix issues
- On site service assistance for complex issues as needed
- Provide technical support to customers having functionality issues with their systems or components
- Standards Implementation and Maintenance (10%)
- Work with fellow Field Engineers to assure standard implementation
- Report back to Design Engineers and Programmers with “real world” feedback of standards viability
- System Consultation (10%)
- Work closely with design and programming staff to identify issues before system deployment
- Participate in remote and on-site client sales calls to advise internal and external clients of AV industry best practices
- Vet and “bench test” new technology for integration into Bluum standard designs
- Other Duties as Assigned (5%)
Experience, Education, Skills, and Competencies
- 4+ years of lead install or engineering experience
- College degrees in relevant Engineering fields will also be considered
- Knowledge of DSP theory, and programming including: AGC, AEC, USB routing, Room Combining, etc
- Knowledge of installation best practices, including wiring, troubleshooting, and configuration of complex systems
- Knowledge of computer networks and switch configuration
Industry/Manufacturer Certifications
- CTS (AVIXA)
- Q-Sys Level 2
- Biamp TesiraFORTE
- Dante Level II
- Crestron DMC-D-4K
- Crestron Flex certified
Typical Projects
- Jobs with revenue of $50k-$100k
- Low to medium scale AVoIP deployments (NV-32, NVX, NAV and similar), with less than 30 endpoints
- Single campus enterprise deployments (less than 30 rooms, varying in complexity from simple to intermediate)
- Single control system deployments
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Travel Requirements
The Field Engineer is primarily an on-site resource, and as such travel is a day-to-day requirement. A company vehicle or vehicle allowance will be provided for all regional work. In addition to regional travel, the Field Engineer can expect to be required to service national accounts, with overnight out of town travel up to 30% of the time.
Work Environment
On-site. Field Engineers can expect to spend most of their time on client sites. These sites can vary from office spaces, classrooms, and large auditoriums. In addition to on-site work Field Engineers will also engage in remote and in person meetings as required.
Physical Demands
Must be able to ascend and descend ladders, scaffolds, stairs, and work in confined spaces and in proximity to loud equipment. Must be able to lift and carry or otherwise move 50 pounds regularly, and up to 80 pounds occasionally. Must be able to manipulate various hand tools and operate various test equipment. Must be able to work in a standing position for long periods, occasionally from ladders.
