Sustaining Engineering Team Lead at 3Play Media
At 3Play Media, we're revolutionizing media accessibility through a powerful blend of AI and human expertise. We're seeking a Sustaining Engineering Team Lead to join our collaborative and innovative development team.About the Role: As our Sustaining Engineering Team Lead, you'll be at the forefront of maintaining and improving our core platform. You'll lead efforts to resolve support escalations, implement strategic, high impact features, and drive systematic improvements across our codebase.What You'll Do:
- Lead a collaborative sustaining engineering team, tackling support escalations and sustaining "bugs and features" work
- Dive deep into our codebase, becoming an expert in its intricacies and potential
- Provide key contributions to roadmap planning, using insights from your on-the-ground experience with the existing product
- Develop a data-driven approach to identify and resolve generalized, higher level pain points in our codebase
- Interface seamlessly with support, ops, and other dev teams, fostering our collaborative culture
We're Looking For:
- Mid to senior-level experience in software development
- Strong problem-solving and debugging skills
- A systematic approach to tackling complex issues across a large codebase
- Data-driven mindset with the ability to turn metrics into actionable insights
- Excellent communication skills, able to explain technical concepts to various audiences
- Leadership potential and the ability to effectively guide a team
Technical Skills:
- Proficiency in Rails and React, but we value your ability to learn and adapt quickly over specific language and framework experience
- Experience with AWS, video and media transcoding, or SQL is a plus
- Familiarity with accessibility technologies, captioning, and internationalization is a bonus
Why Join 3Play Media?
- Be part of a company making a real difference in media accessibility and localization
- Work on exciting projects involving AI in captioning, audio description, and dubbing
- Enjoy a flexible, hybrid work environment with collaborative in-office Wednesdays
- Shape the future of our sustaining engineering function as we grow
- Join a collaborative, low-ego environment where your ideas are valued
If you're passionate about digging into technical customer problems and enjoy the challenge of maintaining and improving complex systems, we want to hear from you. At 3Play Media, you'll have the opportunity to make a significant impact on our platform and contribute to our mission of making media accessible to everyone.Ready to tackle the challenges that keep our systems running smoothly? Apply now and be part of our journey!
Life at 3Play Media
3Play Media provides captioning, transcription, audio description, and translation services, as well interactive transcripts and video search tools. We work with 2,000+ customers in higher education, entertainment, government, enterprise, and media. The company was founded in 2007 by four MIT graduate students and is headquartered in Boston, MA. For more information, visit www.3playmedia.com.
Thrive Here & What We ValueWe have an awesome work environment! | Our team works hard but loves to have fun. | We display, respect, and embrace inclusion. | 3Play Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state or local laws. | We have company sponsored events like 3plympics, holiday tastings, summer outings and much more. | From professional growth and development opportunities to competitive compensation and personalized benefit plans, we’ve got you taken care of.</s> | 1. Fun, engaging, and gratifying work environment | 2. No politics or wasteful meetings | 3. Dedicated team building a successful company.</s> | 1. Collaborative and MissionDriven Team | 2. Flexible and Supportive Work Environment | 3. Direct Impact on Success with Exciting and Gratifying Work | 4. Opportunities for Growth and Professional Development in a Rapidly Evolving Industry | 5. Embrace Inclusion and Diversity, With Equal Employment Opportunities for All.</s> | Mission driven tech company that directly impacts the lives of millions of people each day | Laid-back and fun work environment with no politics or wasteful meetings | Medical, Dental, and Vision benefits | 401K matching program | Paid vacation, birthday, volunteer days, and sick leave | Disability and life insurance | Charitable contribution matching program | Company-sponsored social events | Snacks and beverages provided</s> | 1. Startup Culture | 2. Rapidly Growing Tech Company | 3. Profitable Technology Company | 4. Simplify Workflow through Flexible APIs | 5. Provide Personal Training and Coaching</s>
