About the company:
The Courted team is a group of ambitious real estate experts, data scientists, developers, designers, and product managers. Our mission is to give every real estate entrepreneur an equal chance to grow and succeed in their business.Courted has launched its best-in-class brokerage Talent Solutions platform for recruiting, retention, and market research. We are in the early stages of our journey as a company and are looking for leaders with an ownership mindset to help architect a disruptive force in the $40T+ residential real estate industry.In the last 12 months we’ve scaled our operation and now service hundreds of customers across 100+ markets throughout the country.
We are proud to work with the most influential brokerages in the country including Sotheby’s, SERHANT, @Properties, and more. Courted has won multiple industry awards, including Inman’s 2024 Innovator of the Year.Courted is an exciting, dynamic workplace, and there's no better time to join the team than right now. We have achieved some exciting revenue milestones and are poised to reach new heights in the proptech space over the coming months. Coming off a year of 3.5x growth and strong momentum thus far in 2025, Courted is in the top 10% of fastest growing tech startups globally – we invite you to join the future of real estate.
About the role:
Product & Success Specialists at Courted work hand-in-hand with our Customer Success Managers (CSMs) and Account Executives to help customers reach their goals. They will help execute on the overall customer strategy by answering customer questions, quickly unblocking them as they work in Courted, and ensuring all customers are engaged.The Product & Success Specialist role is highly cross-functional, collaborating closely with our Sales, CS, Product, and Engineering teams. You are on the front lines when it comes to our customers’ experience and how we can improve it.
Each day will be dynamic and different, interfacing with many different companies, people, and challenges. It’s a role that’s designed to equip you with deep knowledge of our customers and our product which will set you up for success in careers within our CS, Sales, and Product teams.
About you:
You are passionate about solving customers’ problems and helping them succeed. You are inquisitive and can deeply understand a customer’s business, pain points, and growth aspirations. You are a natural teacher and can clearly communicate both how a product works, and how it is valuable. You are exceptionally organized and can roll up your sleeves and get things done without sacrificing quality. You enjoy building relationships with customers and helping them grow their business.
What you'll do:
- Become a product expert on Courted, continuously collaborating with our Sales and CS teams on the priority and strategy of the customers we work with.
- Answer a diverse array of questions from our customers via email and Intercom
- Onboard new customers to Courted, ensuring they understand the best practices for achieving value. Coordinate closely with decisionmakers at each customer to make sure they can manage their team’s Courted use successfully.
- Proactively engage customers whose Courted usage is weak in an effort to maximize customer retention and value.
- Lead regular training sessions with customers of all sizes, both 1:1 and in groups.
- Document and surface feedback from customers to our Product and Engineering Teams in a clear, organized, and actionable way.
- Identify expansion opportunities with our existing customers.
What we’re looking for:
- Past customer/client-facing experience, such as support specialist, SDR/BDR, CSM, etc., and passion for continuing in a customer-facing role.
- Excellent written and verbal communication, and proven ability to build relationships and rapport quickly.
- Demonstrated record of completing tasks quickly without sacrificing quality.
- Strong organizational skills with the ability to navigate competing priorities. Ability to stay organized with requests coming in from a variety of sources, including email, Slack, Intercom, and phone.
- Proven ability to work independently and as part of a team, preferably in a small, fast-paced start-up environment.
- Excellent written and verbal communicator who can build relationships and rapport quickly.
- Ownership mindset – when given a task or project, you own it from beginning to end. You clearly communicate expected timeline, inputs needed from other teams, and drive initiatives through to completion quickly and accurately.
- Growth mindset – you are constantly thinking about ways to improve your work and are open to receiving feedback. Conversely, you are comfortable giving feedback to others on the team, including your manager.
- Excitement to join a dynamic and fast paced startup where each day is different and to roll up your sleeves and get stuff done.
Nice to haves:
- Previous experience in residential real estate software/proptech.
- Previous experience working in a startup environment.
Salary Range: $65,000-$80,000Bonus eligible This salary range represents the minimum and maximum for this role based in New York, NY. The salary given for this position depends on multiple factors, including years of experience, interview performance, and anticipated responsibilities of the role. Base salary is one component of Courted’s competitive total package, which also includes equity, retirement savings and premium health and wellness benefits.
