Customer Marketing Manager / PR Manager, Reputation Management

BuildOpsLos Angeles, California, United StatesOnsite

The Customer Marketing Manager/ PR Manager, Reputation Management is responsible for monitoring and managing our company’s online reputation across all digital platforms while also driving customer advocacy and engagement. The ideal candidate is highly detail-oriented, proactive, and passionate about both brand reputation and customer storytelling.

What You'll Do:

Online Reputation Management (Primary Focus – 60%)

Monitor & Respond: Track and manage all online reviews, social media mentions, and customer feedback across platforms, industry forums, and review sites.
Crisis Management: Proactively manage brand perception by addressing concerns and mitigating negative reviews.
Customer Experience Advocacy: Collaborate with customer support teams to ensure a seamless response process to customer concerns and complaints.
Sentiment Analysis: Analyze trends in customer feedback, providing actionable insights to internal teams to improve product and service experiences.
SEO & Content Strategy: Work with content and SEO teams to ensure positive brand messaging is prominently displayed in search results.

Customer Lifecycle Marketing - Implementation (25%)

Welcome & Pre-Implementation Communication: Develop and manage automated email sequences, personalized outreach, and educational content to ensure new customers are fully prepared for implementation.
Customer Readiness Programs: Work closely with the implementation and customer success teams to provide customers with checklists, timelines, and key action items before go-live.
Engagement & Adoption Campaigns: Drive engagement through milestone-based emails, webinars, and in-app messaging that proactively address common onboarding challenges.
Feedback Loop & Optimization: Gather early customer feedback on the onboarding process and work cross-functionally to improve the experience.

Customer Marketing & Advocacy (15%)

Review & Testimonial Campaigns: Develop initiatives to encourage satisfied customers to leave positive reviews on key platforms.
Customer Engagement Programs: Launch and manage programs to turn happy customers into brand advocates.
Social Media & Content Amplification: Collaborate with the marketing team to highlight customer wins, employee achievements, and positive brand moments.
Customer Stories & Case Studies: Partner with sales and customer success teams to identify and showcase customer success stories in written and video formats.
Event & Community Engagement: Support customer participation in company events, webinars, and online forums.

Who You Are:

You are obsessed with brand reputation and thrive in a fast-paced environment where you can make a direct impact.
You have 5-7 years of experience in online reputation management, customer marketing, or a related field.
You have experience using review platforms, social listening tools, and sentiment analysis software (e.g., Sprout Social, Brandwatch, Trustpilot, etc.).
You are an excellent communicator with strong writing and interpersonal skills—you know how to defuse a situation and turn detractors into advocates.
You understand SEO and digital marketing principles related to brand reputation.
You’re data-driven and can report on trends, customer sentiment, and performance metrics to inform strategy.
Bonus points if you have experience in B2B SaaS or construction tech industries.
Must be able to work in office three days a week on a hybrid schedule in Los Angeles, Toronto, or Raleigh.

What We Offer:

$115,000 to $125,000 salary + bonus.
Generous equity grant, become an owner in our company!
A comprehensive benefits package.
Flexible paid time off.
Work from Home Stipend.
Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for in-office days.
Company events like BBQs and team-building activities, both in-person and virtual.
Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!).
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.

Who We Are

BuildOps is a fast-paced, high-growth start-up, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.Our co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition.BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, Siemens Next47, and Greenspring Associates.

Forbes Magazine

“BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space.”

TechCrunch

“The new financing will be used to support the company’s continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees.”

Crunchbase

In a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America’s working class… “I just love the idea of making their lives far easier and better,” he said. With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.”

Wall Street Journal [Paywall]

BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures.

Life at BuildOps

BuildOps enables subcontractors to run their entire business on one software solution that manages their invoicing & billing, scheduling, estimates, proposals, payments, workflows, custom forms, financial reporting, and more. Our industry leading cloud-based solution allows you to improve your operations and efficiency, driving profitability through best-in-class technology. BuildOps has been uniquely designed and built by a team of subcontractors & world-class engineers. www.buildops.com

Thrive Here & What We Value1. Fastpaced and high-growth startup | 2. Committed to transforming a $30billion industry through our all-in-one platform. | 3. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, datadriven business. | 4. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) | 5. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | 1. Fastpaced and dynamic startup environment | 2. Talented and motivated team members who care deeply about one another | 3. Comprehensive benefits package | 4. Unlimited paid time off | 5. Company events and teambuilding activities</s> | Fast-paced, collaborative, and dynamic work environment | Opportunities for growth and career advancement | Chance to work with cutting-edge technology and innovative solutions | Ability to make a significant impact on the growth and success of the company</s> | 1. RemoteFriendly Sales Team | 2. Accelerated Growth Opportunities to a Closing Role | 4. Flexible Paid Time Off | 5. Talented and Motivated Team Members Who Care Deeply About One Another</s> | Company events like BBQs and team-building activities, both in-person and virtual</s> | 1. Fastpaced, high-growth start-up environment | 2. Passionate about providing exceptional customer experiences | 3. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) | 4. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | Daily Uber Eats lunches provided when working in office | Company events/trips and team building activities</s> | 140k - 160k OTE + equity/stock. Uncapped. | A comprehensive benefits package | Work from home stipend | If located in LA - Flexible and hybrid work schedules with lunch provided for in-office days | Company events and team-building activities</s> | 1. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 2. Generous equity grants become an owner in our company. | 3. Comprehensive benefits package. | 4. Flexible paid time off! | 5. Flexible and hybrid work schedules with lunch provided for inoffice days. | 6. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | Fast-paced, high-growth start-up committed to transforming a $30-billion industry through our all-in-one platform | Openness to travel to ABM events and visit customers once per quarter | Hub in Los Angeles, Toronto, and Raleigh with flexible and hybrid work schedules with lunch provided for in-office days | Flexible PTO | Fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform | Thrive on hiring driven, self-motivated individuals with tech start-up experience who excel in fast-paced environments | The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers</s> | 1. Fastpaced and dynamic work environment | 2. Opportunity to play a key role in scaling talent acquisition efforts | 3. Generous equity grants become an owner in our company. | 4. Comprehensive benefits package | 5. Flexible paid time off!Flexible and hybrid work schedules with lunch provided for inoffice days. | 7. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!).</s> | Collaborative and dynamic work environment | Chance to make a significant impact on the growth and success of the company | Fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform.</s> | 1. Fastpaced, collaborative, and dynamic work environment | 2. Opportunities for growth and career advancement | 3. Chance to work with cuttingedge technology and innovative solutions | 4. Ability to make a significant impact on the growth and success of the company.</s> | 1. Fastpaced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform. | 2. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 5. Hybrid work schedules</s> | 2. Comprehensive benefits package | 3. Unlimited paid time off | 4. Company events and teambuilding activities | 5. Opportunity to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers</s> | 2. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers. | 3. Flexible paid time off! | 4. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | 1. Inclusive, supportive, and focused on mutual success | 2. Remote work opportunity | 4. Growth Opportunity | 5. Competitive Compensation</s> | Collaborative, dynamic work environment | 4. Ability to make a significant impact on the growth and success of the company</s> | Competitive Starting OTE (Hourly Base + Commission) | Generous Equity Grants – Become an Owner in Our Company. | Accelerated Growth Opportunities to a Closing Role. | Work from Home Stipend. | Passionate about data engineering | Thrives in a fast-paced environment | Values excellence | Opportunity to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | Work from home stipend and flexible PTO | MacBook computer and accessories</s> | 1. RemoteFriendly Customer Experience Team | 2. Legendary Customer Implementations | 4. Flexible and Hybrid Work Schedules | 5. Talented and Motivated Team Members Who Care Deeply About One Another (Seriously, Everyone is Rooting for Your Success!)</s> | Fast-paced, high-growth start-up committed to transforming a $30-billion industry through their all-in-one platform | Competitive salary and stock options | Hybrid role based in Raleigh, NC (3 days a week in office) | BuildOps is a fast-paced, high-growth start-up, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.</s> | Competitive salary + bonus | Generous equity grants - become an owner in our company | Company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days.</s> | 1. Fastpaced, High-growth Startup | 2. Committed to Transforming a $30billion Industry through All-in-one Platform | 4. Opportunity to Work Remotely from any US Location | 5. Comprehensive Benefits Package | 6. Competitive Salary and Stock Options</s> | 2. Hybrid work at office in Santa Monica based headquarters (3 times per week) | 3. Company events like BBQs and teambuilding activities, both in-person and virtual | 3. 100% remote if located outside LA or Raleigh.</s> | 3. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 4. Generous equity grants become an owner in our company. | 5. Comprehensive benefits package. | 6. Flexible paid time off! | 7. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | Collaborative team-oriented attitude | Strong organizational skills with ability to manage a high volume of projects | Proactive leadership style to identify opportunities and work within department and across organization to advance business | Enthusiasm, commitment to excellence, self-motivation, professional demeanor, highly organized and detail oriented | 1. Fastpaced, high-growth environment | 2. Collaborative mindset | 3. Resultsoriented culture | 4. Opportunity for continuous learning and growth | 5. Supportive team members who care deeply about one another.</s> | 2. Commitment to transforming a $30billion industry through our all-in-one platform. | 3. Opportunity to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers. | 4. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 6. Flexible paid time off. | 7. Company events like BBQs and teambuilding activities, both in-person and virtual, lunch provided for in-office days.</s> | 1. Fastpaced and High-Growth Start-up | 2. WellFunded and Backed by Top-Tier Investors | 4. Opportunity to Get in on the Ground Floor and Build Something Truly Groundbreaking for Ourselves and Our Amazing Customers.</s> | BuildOps is committed to transforming a $30-billion industry through their all-in-one platform. | They are taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business. | Their co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition. | BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, Siemens Next47, and Greenspring Associates. | They have a comprehensive benefits package, flexible paid time off, work from home stipend, and company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days. | BuildOps is committed to empowering commercial contractors through their customer-centric culture.</s> | Innovation, Collaboration, and Delivering Exceptional Solutions to Customers | Flexible PTOMacbook Computer and WFH Stipend Provided | Company events like BBQs and team-building activities, both in-person and virtual.</s> | Comprehensive Benefits</s> | 4. Flexible PTO and Hybrid Work Schedules | 5. Work from Home Stipend | 6. Hubs in Los Angeles, Toronto, and Raleigh with Hybrid Work Schedules with Lunch Provided for InOffice Days | Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for in-office days | Gain experience in a rapidly growing, “Unicorn” status company with Tier 1 investors | Shape the future of a category-defining company | Work side-by-side with an elite leadership team | Build a network across top-tier investors and industry leaders | Be part of a mission-driven company transforming the backbone of America</s> | Fast-paced, dynamic startup environment | Generous equity grants - become an owner in our company. | Fast-paced, high-growth start-up committed to transforming a $30-billion industry through all-in-one platform | Self-starter with a proactive mindset and attention to detail | Strategic thinker who thrives in a fast-paced, evolving environment | Team-oriented individual who fosters collaboration and clear communication | Calculated risk taker who drives innovation and improvement | BuildOps is committed to transforming a $30-billion industry through their all-in-one platform. Leveraging the latest technology, they’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.</s>