About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more.
Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
Role:
The Head of People at Extend will be responsible for the HR function at a fast-paced high growth tech company. Reporting directly to Extend’s EVP and General Counsel, this person will serve as a trusted advisor and partner to the executive team to ensure Extend attracts, develops and retains world-class talent. The company has a small, but strong team in place with open headcount to enable the Head of People to level up the function.
Responsibilities:
- Create a world-class people and talent strategy that aligns with the vision, mission and corporate strategy of the company and drives a high-performance culture.
- Lead all aspects of the function, including talent acquisition, communications, people operations, performance management, compensation & benefits, retention, leave and more.
- Define, develop and deploy a system for ongoing measurement of employee engagement and driving proactive steps to increase employee engagement and retention.
- Create business-oriented policies and procedures for the HR function that drive clarity and transparency for managers and employees.
- Implement the right systems and processes that enable scale, such as career planning, onboarding, training, leveling, performance management, etc.
- Provide active guidance and partnership to leadership on how human capital strategies can support hitting their business goals.
Professional Qualifications:
- Proven action- and solution-oriented HR leader with the ability to operate effectively in both strategic and hands-on environments.
- Experience adding critical value at the executive level as a trusted advisor to the senior leadership team preferred.
- Strong business acumen and ability to proactively tie the People strategy and programs to the company’s business needs.
- Prior experience building, developing and mentoring high-performing teams in a high-performance and fast-paced environment, ideally including within the tech industry.
- Excellent organizational and management skills with a high level of attention to detail.
- Demonstrated expertise in HR strategy, talent development, recruiting and building teams.
- Experience in scaling organizational systems and people operations processes (e.g. onboarding, employee experience/satisfaction and performance management) at high-growth companies.
- Expertise in HR IS systems and workflows, benefits programs, total rewards and compensation, employment regulation and other relevant subject matter.
Personal Characteristics:
- Direct, clear, concise and exceptional communicator.
- High IQ & EQ with excitement to hit the ground running.
- Bias towards action, accountability and proactivity with an ownership mentality.
- Solutions-oriented strong problem solver willing to roll up sleeves.
- An entrepreneurial mindset.
- People-focused and collaborative leader.
- Strong ability to influence.
Expected Pay Range: $225,000 - $265,000 per year salaried** The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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