Job Title (Date):
Disability Specialist
Department:
Member Services
Employee Type:
Full-time
Reports to: Supervisor - Disability & Service Credit Purchase
FLSA Status:
Non-exempt
Travel Required:
Minimal
Supervisory Responsibility:
None
Salary Range: $43,700 - $61,180
Posting Period:
October 3, 2024 - October 16, 2024
*Typically, initial wage is set between the minimum and the midpoint of the salary range depending on the employee’s qualifications and experience.
Summary of Responsibilities:
The Disability Specialist is responsible for the processing of SERS disability applications, re-applications and any occupation cases.
Essential Duties and Responsibilities:
- Review and process initial applications for disability.
- Counsel members regarding disability benefits.
- Process initial request for disability information.
- Review confidential medical reports and file electronically.
- Process re-examination – any occupation cases to determine if vocational evaluation is needed.
- Process survivor benefit applications.
- Back up SCP as needed.
- Other responsibilities as assigned.
Desired Educations, Skills, and Qualifications:
- High School Diploma or G.E.D;
- One to three years customer service or medical office experience and/or trainingpreferred;
- Desired Skills:
- Detail orientation
- Excellent written and oral skills and
- Ability to express empathy for others
- Ability to work with many people with different backgrounds
- Able to work independently with little oversight.
- Ability to establish and maintain effective relationships with members, retirees, employers, health care providers and fellow employees.
- Equivalent combination of education, skills, and experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions:
This role operates in a professional office environment and is subject to prolonged periods of sitting or standing at a desk and working on a computer. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and may need to be able to lift up to 10 pounds at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Disability and Service Credit Purchase staff members are eligible to work remotely 2 days per week, after 30 days of employment. Remote working days are not guaranteed and subject to change based on organizational needs.
Competencies:
SERS Specific:
Focus on Service - Employee demonstrates dedication to delivering service that meets or exceeds the needs and satisfaction of our members, retirees, employers, and fellow employees. Actions and decisions put the needs of the customer first. Establishes and maintains effective relationships with customers and seeks feedback to use for improvement. Accountability - Takes personal responsibility for one’s work in both successes and failures. Shows commitment and dedication in one’s work. Follows through on all projects, goals, commitments made to others, and all other aspects of one’s work.
Consistently shows attention to quality, accuracy, and completeness of work activities. Uses failures as opportunity to learn and grow. Attends work and arrives as scheduled. Collaboration - Interacts with others in ways that demonstrate teamwork and cooperation. Builds partnerships and works collaboratively with others at all levels of the organization to achieve goals and support ONE SERS. Acknowledges others’ contributions and considers their ideas without judgment. Focuses energy on working together to find solutions. Inclusivity - Able to work with many people with different backgrounds. Shows respect for individual differences, thoughts, and opinions of other team members and is supportive of new ideas and different perspectives shared by others. Seeks to understand through open communication and active listening. Adaptability - Able to adjust to new or changing assignments, processes, people, and environments and easily consider new approaches. Strives to find efficient and innovative ways to overcome challenges and improve current processes and work products. Takes action on opportunities to improve. Embraces change and feedback in order to be more effective, efficient, and best serve our members, retirees, employers, and fellow employees. Shows dedication to positive thinking and forward momentum when facing challenges. Strategic Leadership - Models SERS’ Leadership Pillars. Maintains a positive work environment where staff feel valued, have the needed resources to complete their work, and are motivated to do their best. Supports ONE SERS by acting and making decisions in the best interests of SERS rather than individual or department. Communicates a vision and sets clear goals and expectations that are aligned with those of the organization. Provides effective feedback and holds team accountable to performance standards. Encourages and supports creativity, innovation, and change. Invests in the success of others and is committed to developing talent and providing growth opportunities. Celebrates workplace success and achievement and demonstrates a balance between getting the work done and having fun doing it.
Disclaimer: This job description is not meant to be all-inclusive and the position itself is subject to change.
SERS is an Equal Employment Opportunity Employer. We recruit, hire, train, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. SERS is committed to ensuring all applicants can successfully submit an application for consideration. If you have a disability, and you wish to discuss potential accommodations to complete your application for employment, please call (614) 340-2255.
SERS does not accept unsolicited recruiter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with SERS.
43700.00 To 61180.00 (USD) Annually
