At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.
We’re proud of the work we do and the recognition we’ve received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions.If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity.As a Business Systems Analyst on the ExtraHop IT Applications team, you’ll leverage a full spectrum of business applications, including Salesforce, to design and implement solutions for our entire organization.
You will partner with teams across the company and your work will have a direct impact on the outcomes of our business.
Duties and Responsibilities
- Engage with stakeholders to perform detailed analysis of business and technical requirements, and translate them into solutions.
- Manage and maintain a portfolio of SaaS applications and recommend new technology when needed to meet business goals.
- Partner with developers and admins to design, build, test, deploy, and document solutions using standard functionality and custom development.
- Support our internal customers by triaging and working tickets related to supported business applications.
- Stay current with the periodic feature release announcements of supported applications and leverage any new capabilities as applicable.
- Be part of an agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.
- Develop and maintain comprehensive project documentation, including business process models, use cases, and test plans.
Basic Qualifications
- Bachelor’s degree in Business Administration, Computer Science, or equivalent experience.
- 2+ years of experience in an analyst role (Business Systems Analyst, Sales Analyst, etc.)
- Self-directed learning, problem solving, and researching of system issues.
- Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.
- Previous experience in systems integration.
- Strong technical knowledge of Salesforce data structure; understanding of how to leverage Salesforce functionality to meet complex process and reporting requirements.
- Detail-oriented with strong data management skills including experience using Excel and Data Loader.
- Understanding of Salesforce CPQ and its processes
- Partner Community experience a Plus (Salesforce, Allbound)
- Experience with Sales processes (pipeline management, territory management, forecasting)
Preferred Qualifications
- Salesforce Administrator or Platform App Builder Certification
- 2+ years experience as a Salesforce Administrator
- Familiarity with agile software delivery methodologies and working as part of an agile team
$80,770 - $101,000 + benefitsApplicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
ABOUT EXTRAHOP
ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team.
We’ve been recognized as a “Customer’s Choice” by Gartner Peer Insights™ Voice of the Customer, and as a Leader in the Forrester Wave®: Network Analysis and Visibility, Q2 2023. ExtraHop has won AI Breakthrough Awards four times (2018-2020, 2023) and our Channel Partner program has received a 5-star rating from CRN for our 2023 Partner Program Guide. Our flagship product, Reveal(x), has received numerous accolades, including a 2022 Edison Award for Cybersecurity. Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:
- Health, Dental, and Vision Benefits
- Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences.
We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success. We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identification and expression, marital status, military status, pregnancy (including but not limited to potential pregnancy and pregnancy-related conditions), sexual orientation, age , national origin, ancestry, citizenship or immigration status, disability ,, genetic information, or any other protected class as established by law.Our people are our most important competitive advantage, leading the charge cyber criminals and insider threats.Ready to join us? #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote
