Who You Are
Interested in designing conversational speech, natural language, directed dialog, and chat applications for IVR, intelligent virtual agent, and other applications? We are especially interested in someone who will take a “Design Thinking” approach to our work, understanding client problems and co-creating solutions with the team. The Designer will work with stakeholders and the development team to gather and interpret requirements, identify appropriate features, design call flows, and write natural and conversational system prompts.
The Designer also plays an integral part in application tuning to ensure system performance meets expectations and identifies areas for improvement.
What You'll Do
- Coordinates with clients to design speech recognition systems that provide successful user experiences for both fully automated and partially automated IVR solutions.
- Creating more chat-based or conversational type systems.
- Modification of existing applications and designing of new applications.
- Perform non-client facing design work such as demos, proof of concepts, and feedback on the next-gen growth of our conversational platform.
- Stay abreast of industry best practices and innovations that will contribute to the overall company strategy around how the IVR can deliver solutions for the client in the way of automation and improved customer experience.
- Write varying forms of VUI documentation, especially Visio, and interested in keeping abreast of the rapidly changing conversational design landscape.
Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.
- 4-6 Years of IVR application design experience.
- Knowledge of speech recognition software applications.
- Deep understanding of VUI design patterns and principles.
- Bachelor’s Degree, preferred in related field.
- Passion and commitment to being a strong customer advocate.
- Innovation and Design Thinking skills and experience.
- Fluency in written and verbal English.
- Spanish language familiarity or fluency, preferred.
Who We Are
The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences. At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies.
From basic network services to state-of-the-art IP telephony to cutting-edge real-time analytics, Versay technology makes millions of voice interactions better every day.We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:· Multiple medical, dental, and vision plan options · Company-paid life insurance, short and long-term disability · 401(k) savings plan with company match (50% on first 6% of employee contribution) · 32 days total annual PTO.
Vacation accrual rates will increase with the length of service.· Annual Bonus Program · Paid maternity and paternity leave · Relocation allowance · Employee referral bonus · Gym membership · Technical and Professional Development stipendWe are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Versay's communication solutions.
We recognize that equitable and unique individuals benefit our teams' problem-solving, innovation, and development efforts. Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs. Apply for this job
