Job Title (Date): Senior IT Quality Assurance Engineer
Department:
Information Technology
Employee Type:
Full-time
Reports to: Senior Manager – IT Services
FLSA Status:
Exempt
Travel Required:
None
Supervisory Responsibility:
None
Salary Range: $82,179 - $123,270
Posting Period:
December 20, 2024 – January 2, 2025
*Typically, initial wage is set between the minimum and the midpoint of the salary range depending on the employee’s qualifications and experience.
Summary of Responsibilities:
The Senior IT Quality Assurance Engineer is responsible for the quality assurance and testing of application software and infrastructure solutions. Define quality assurance standards and cultivate a strategic vision for test automation. Design and develop test automation components that can be reused across test suites/cases. Create, execute, and automate test suites and test cases for new and existing SERS technical solutions.
Essential Duties and Responsibilities:
- Institute quality assurance and test automation strategies.
- Cultivate a test automation roadmap based on industry tools and techniques.
- Establish and maintain quality assurance metrics, standards and best practices.
- Monitor and maintain automation capability and maturity.
- Mentor and coach on QA and automation methodologies and tools.
- Develop and implement test plans, test suites, and test cases for testing:
- SMART (line of business) application, user portals, and other system interfaces
- Infrastructure and operations projects and initiatives
- Review and provide feedback on the accuracy and completeness of requirements and design documentation.
- Design and execute manual system test cases to meet business requirements.
- Perform system testing to meet release and deployment milestones.
- Generate test documentation and update ServiceNow tickets.
- Design, develop, and execute automated test suites/cases.
- Design and develop reusable test automation components for all phases of testing.
- Evaluate and review test suites/cases for inclusion in a test automation framework.
- Utilize test automation tools/frameworks for developing test software.
- Design, develop, and execute performance testing.
- Utilize SQL Server based tools for data inquiry and test data creation.
- Plan and direct system and user acceptance testing activities.
- Build strong partnerships and work collaboratively within IT and with business partners on the execution of system and user acceptance tests.
- Implement automated test cases using modern test languages and techniques.
- Report on automated and manual testing efforts.
- Perform independently and in a team-oriented collaborative environment.
- Demonstrate excellent planning, organizational, and time management practices.
Other responsibilities as assigned.
Desired Educations, Skills, and Qualifications:
- Bachelor’s degree in computer science, business, or related field;
- Fiveyears of experience as a QA Analyst/Engineer or similar position; with
- Expert understanding of QA methodologies and test automation tools/frameworks (e.g Selenium, Ruby, Cucumber, Robot Framework, etc.); and
- Proficiency in programming languages like C++/C#, Python or similar; and
- Three years experience with Robot Framework, Ruby/Cucumber or similar software testing platform; or
- Focus on quality by enforcing high standards of work from the team,
- Highly organized with a strong attention to detail,
- Uses collaborative relationships to build partnerships that facilitate the accomplishment of work goals.
- High degree of conceptual thinkingincluding identifying key or underlying issues in complex situations,
- Excellent oral and written communications skills,
- Ability to work independently with little oversight,
- Demonstrated ability to take initiative, anticipating needs and acting accordingly,
- Equivalent combination of education, skills, and experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions:
This role operates in a professional office environment and is subject to prolonged periods of sitting or standing at a desk and working on a computer. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and may need to be able to lift up to 10 pounds at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Information Technology staff members are eligible to work remotely 2 days per week, after 30 days of employment.
Remote working days are not guaranteed and subject to change based on organizational needs.
Competencies:
SERS Specific:
Focus on Service - Employee demonstrates dedication to delivering service that meets or exceeds the needs and satisfaction of our members, retirees, employers, and fellow employees. Actions and decisions put the needs of the customer first. Establishes and maintains effective relationships with customers and seeks feedback to use for improvement. Accountability - Takes personal responsibility for one’s work in both successes and failures. Shows commitment and dedication in one’s work.
Follows through on all projects, goals, commitments made to others, and all other aspects of one’s work. Consistently shows attention to quality, accuracy, and completeness of work activities. Uses failures as opportunity to learn and grow. Attends work and arrives as scheduled. Collaboration - Interacts with others in ways that demonstrate teamwork and cooperation. Builds partnerships and works collaboratively with others at all levels of the organization to achieve goals and support ONE SERS. Acknowledges others’ contributions and considers their ideas without judgment. Focuses energy on working together to find solutions. Inclusivity - Able to work with many people with different backgrounds. Shows respect for individual differences, thoughts, and opinions of other team members and is supportive of new ideas and different perspectives shared by others. Seeks to understand through open communication and active listening. Adaptability - Able to adjust to new or changing assignments, processes, people, and environments and easily consider new approaches. Strives to find efficient and innovative ways to overcome challenges and improve current processes and work products. Takes action on opportunities to improve. Embraces change and feedback in order to be more effective, efficient, and best serve our members, retirees, employers, and fellow employees. Shows dedication to positive thinking and forward momentum when facing challenges. Strategic Leadership - Models SERS’ Leadership Pillars. Maintains a positive work environment where staff feel valued, have the needed resources to complete their work, and are motivated to do their best. Supports ONE SERS by acting and making decisions in the best interests of SERS rather than individual or department. Communicates a vision and sets clear goals and expectations that are aligned with those of the organization. Provides effective feedback and holds team accountable to performance standards. Encourages and supports creativity, innovation, and change. Invests in the success of others and is committed to developing talent and providing growth opportunities. Celebrates workplace success and achievement and demonstrates a balance between getting the work done and having fun doing it.
Disclaimer: This job description is not meant to be all-inclusive and the position itself is subject to change.
SERS is an Equal Employment Opportunity Employer. We recruit, hire, train, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. SERS is committed to ensuring all applicants can successfully submit an application for consideration. If you have a disability, and you wish to discuss potential accommodations to complete your application for employment, please call (614) 340-2255.
SERS does not accept unsolicited recruiter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with SERS.
82179.00 To 123270.00 (USD) Annually
